RN Transfer Coordinator Night

Facility: Baylor Scott & White – Temple, TX (onsite)

Department: Transfer Center

Status: Full Time

Our Core Values: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

About the Role

As a Transfer Coordinator RN, you help patients move within Baylor Scott & White Health System. Your main job is to make it easier for doctors and patients to access our facilities and providers through the Transfer Center. You will focus on providing excellent customer service and interaction, leading to higher customer satisfaction.

Responsibilities

• Ensure smooth patient transfers by collaborating with physicians, nurses, and other departments while adhering to laws and regulations.
• Provide excellent customer service both within and outside the organization, being helpful and responsive.
• Follow protocols to gather accurate and timely information from other institutions and physicians.
• Enhance services to all facilities within the system using gathered information and resources.
• Maintain clear, concise documentation using appropriate forms.
• Manage customer relationships by driving satisfaction among referring physicians and expanding BSWH market share through follow‑up calls, clear communication, and prompt issue resolution.
• Oversee and assist the Transfer Center Room Control Coordinator.

Key Success Factors

• Broad knowledge of nursing and patient care standards and procedures.
• Understanding of laws, regulations, and accreditation standards.
• Familiarity with hospital and department policies.
• Knowledge of medical terminology, health methods, risk reduction, and disease management.
• Awareness of common medications, dosages, effects, and side effects.
• Strong communication, critical thinking, and problem‑solving skills.
• Proficiency with Microsoft Office, email, and schedule/payroll management.

Qualifications

• Associate’s degree in a relevant field (required).
• Minimum of three (3) years of work experience.
• Valid and current Registered Nurse (RN) license (mandatory).
• Previous critical care experience (ED, ICU, PACU) required.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.
• Benefits may vary based upon position type and/or level.

Schedule

Night Shift (7 pm – 7 am) with rotating weekends.