RN Telehealth After Hours Triage: Kelsey-Seybold Clinic- Pearland, TX

About the role

As a registered nurse in the telephone consultation department at Kelsey-Seybold Clinic, you will play a crucial role in helping patients and healthcare organizations navigate the healthcare system. Your responsibilities include assessing patients, offering appropriate care options, facilitating referrals, and maintaining a calm and professional demeanor.

Responsibilities

• Provide accurate and complete information about available resources
• Record significant health history for caller
• Assign relevant health risk tags to caller
• Demonstrate excellent communication skills
• Maintain a customer-driven professional attitude
• Close call by thanking caller and offering service for future inquiries for 90 percent of inbound calls
• Facilitate productivity, team building, and high team morale in the clinic
• Accept incoming calls from patients requesting assistance with acute or chronic medical issues
• Establish and maintain a positive rapport with callers and/or family members as an advocate to assist them through the healthcare system
• Complete registration information and/or confirm current patient data for all inbound calls
• Consistently and accurately record patient complaints, symptoms, and problems as well as nursing assessment following departmental documentation guidelines
• Directly address and seek to rectify complaints or concerns from all callers while documenting and forwarding them to management
• Utilize knowledge in referencing the appropriate triage guideline for 100 percent of caller
• Create progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist
• Document all inquiries for medico legal/statistical purposes
• Schedule call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations

Requirements

• Associates of Applied Science in Nursing
• RN from an approved school of nursing with current license to practice professional nursing in the State of Texas
• 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients
• Proven basic PC skills including Windows Operating System
• Proven typing skills of 30 WPM
• Proven excellent communication skills

Qualifications

• Bachelor of Science in Nursing preferred
• 3+ years RN experience in an Emergency Department preferred
• 1+ years of Triage nurse experience preferred

Skills

• Ability to analyze information of a complex nature
• Ability to organize and prioritize multiple conflicting complex tasks
• Ability to solve problems and make decisions quickly
• Ability to remain calm and purposeful, respond competently when giving direction to callers on emergent or chaotic situations
• Ability to refer inquiries to appropriate sources

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.