PT RN Telehealth After Hours Triage: Kelsey-Seybold Clinic, Pearland TX

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

About the role

A registered nurse who is responsible for incoming calls from patients, physicians, and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and, based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate. If you are located in TX, you will have the flexibility to work remotely.

Schedule

• Every Saturday: 10-hour shift
• Two weekdays: 5pm–10pm

Responsibilities

• Provide accurate and complete information about available resources
• Record significant health history for caller
• Assign relevant health risk tag(s) to caller
• Demonstrate excellent communication skills
• Maintain a customer-driven professional attitude
• Close call by thanking caller and offer service for future inquiries for 90 percent of inbound calls
• Function as an interdependent and supportive team member, as well as a team leader, providing direction and established resources
• Facilitate productivity, team building, and high team morale in the clinic
• Maintain a sense of pride and "ownership" for the program
• Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response
• Introduce self and service with each inbound call
• Consistently communicate in a professional and courteous manner while maintaining a calm and purposeful demeanor
• Accept incoming calls from patients who request assistance with acute or chronic medical issues
• Establish and maintain a positive rapport with callers and/or family members as an advocate to assist them through the healthcare system
• Complete registration information and/or confirm current patient data for all inbound calls
• Consistently and accurately record patient complaints, symptoms, and problems as well as nursing assessment following departmental documentation guidelines
• Directly address and seek to rectify complaints or concerns from all callers while documenting and forwarding them to management
• Analyze information of a complex nature; organize and prioritize multiple conflicting complex tasks; solve problems and make decisions quickly
• Engage in two-way communication with patients' families, caregivers, physicians, and operators—often when all parties are under pressure
• Remain organized, able to set priorities, and respond competently when giving direction to callers in emergent or chaotic situations
• Refer inquiries to appropriate source
• Assume responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures
• Be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner
• Utilize knowledge in referencing the appropriate triage guideline for 100 percent of callers
• Facilitate appropriate disposition based on assessment information, triage parameters, and clinical judgment
• Create progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist
• Document all inquiries for medico-legal/statistical purposes
• Schedule call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations
• Perform related duties as required
• Participate in committees and meetings for improvements in telephone nursing

Requirements

• Associate of Applied Science in Nursing
• RN from an approved school of nursing with current license to practice professional nursing in the State of Texas
• 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients
• Basic PC skills including Windows Operating System
• Typing skills of 30 WPM

Preferred Qualifications

• Bachelor of Science in Nursing
• 3+ years RN experience in an Emergency Department
• 1+ year of Triage nurse experience
• Excellent communication skills

Pay

The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)