RN Supv Ambulatory

About The Job

General Summary of Position

Captures the clinical operations at a multi-specialty office. Supervises clinical staff. Develops, implements, and maintains clinical and operational policies and procedures in collaboration with physicians and site operation leader. Supports optimal patient flow.

• Coordinates education of staff for onboarding of new physicians/programs.
• Ensures clinical staff is properly and thoroughly trained and competent to assist all physicians in the site.
• Maintains compliance with governmental and accreditation regulations; monitors logs and ensures quality control.
• Establishes work schedules and daily assignments while delegating and assigning responsibilities/duties and assures proper accounting of hours and paid time off.
• Identifies and addresses potential infection control needs.
• Implements, develops, modifies, and reinforces MedStar Health policies and procedures to ensure quality performance as well as cost reduction.
• Hires, evaluates performance, promotes, and disciplines staff in conjunction with the site operations leader.
• Maintains continuing education program for staff by giving or arranging for in-services and providing for training opportunities.
• Participates in multidisciplinary quality and service improvement teams as appropriate.
• Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate.
• Participates in training classes for quality and safety, infection control, OSHA, EMR, CPR, TJC, safety compliance, and others as required.
• Procures and manages unit equipment, instrumentation, supplies, etc.
• Promotes an atmosphere of respect towards patients, families, vendors, employers, and co-workers and speaks and acts professionally at all times.
• Provides adequate training of new associates and conducts competency testing for clinical staff in all specialty areas and ensures certificates are current.
• Reports statistics, evaluates problems, and proposes solutions or the office.
• Solves conflicts between patients, physicians, and staff independently and/or in consultation with the physicians.
• Supports new clinical and service initiatives; embraces new technology and use of electronic health records.
• Works with physicians and staff to minimize the patient wait by arranging for appropriate coverage to maintain optimum patient flow among all specialties.
• Seeks opportunities to improve care and the patient experience.
• Works with the operations site leader(s) and physicians to create an efficient practice and workflow.

  Primary Duties And Responsibilities

  • Actively works to create a cohesive and productive work team by acting as a mentor for the clinical staff; leading by example and fostering staff development.
  • Conducts staff meetings and regularly distributes and ensures receipt of information regarding new developments, policies, and procedures.
  • Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
  • Addresses barriers to achieving goals and objectives.
  • Ensures clinical staff is properly and thoroughly trained and competent to assist all physicians in the site.
  • Ensures compliance with governmental and accreditation regulations; monitors logs and ensures quality control.
  • Establishes work schedules and daily assignments while delegating and assigning responsibilities/duties and assures proper accounting of hours and paid time off.
  • Identifies and addresses potential infection control needs.
  • Implements, develops, modifies, and reinforces MedStar Health policies and procedures to ensure quality performance as well as cost reduction.
  • Hires, evaluates performance, promotes, and disciplines staff in conjunction with the site operations leader.
  • Maintains continuing education program for staff by giving or arranging for in-services and providing for training opportunities.
  • Participates in multidisciplinary quality and service improvement teams as appropriate.
  • Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate.
  • Participates in training classes for quality and safety, infection control, OSHA, EMR, CPR, TJC, safety compliance, and others as required.
  • Procures and manages unit equipment, instrumentation, supplies, etc.
  • Promotes an atmosphere of respect towards patients, families, vendors, employers, and co-workers and speaks and acts professionally at all times.
  • Provides adequate training of new associates and conducts competency testing for clinical staff in all specialty areas and ensures certificates are current.
  • Reports statistics, evaluates problems, and proposes solutions or the office.
  • Solves conflicts between patients, physicians, and staff independently and/or in consultation with the physicians.
  • Supports new clinical and service initiatives; embraces new technology and use of electronic health records.
  • Works with physicians and staff to minimize the patient wait by arranging for appropriate coverage to maintain optimum patient flow among all specialties.
  • Seeks opportunities to improve care and the patient experience.
  • Works with the operations site leader(s) and physicians to create an efficient practice and workflow.

    Minimal Qualifications

    • Education: Associate's degree in Nursing (must be enrolled in bachelors' degree program within 2 years of hire) required and Bachelor's degree in Nursing preferred.
    • Experience: 1-2 years Clinical experience required, 1-2 years RN supervisory experience in a medical office or ambulatory health setting.
    • Licenses and Certifications: RN - Registered Nurse - State Licensure and/or Compact State Licensure, Valid RN license in Maryland, District of Columbia, or Virginia or any combination as required based on work location(s).
    • Upon Hire: Required CPR - Cardiac Pulmonary Resuscitation (includes BLS) for healthcare providers from either the American heart Association (AHA) or American Red Cross within 90 Days required.
    • Knowledge: Knowledge of Joint Commission standards preferred.

    Knowledge, Skills And Abilities

    • Excellent customer service/patient interaction skills.
    • Excellent computer and electronic medical record skills.
    • Excellent verbal and written communication skills.
    • Ability to establish and maintain effective working relationships.
    • Ability to maintain a work pace appropriate to the workload.
    • Ability to follow verbal and written instruction.

    Hiring Range

    USD $89,065.00 - USD $162,801.00 /Yr.