RN Patient Services Manager II - Bone Marrow Transplant & Cellular Therapy Program

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

About the role

• Program Oversight: Oversee Bone Marrow Transplant and Cellular Therapy program staff, including financial and nurse coordinators, quality assurance, intake, and data management teams, ensuring access to multidisciplinary support for patients and providers.
• Financial & Procurement Management: Oversee program purchasing, program and NMDP billing, and financial approval processes for cellular and gene therapies in collaboration with Managed Care, Revenue Cycle, and senior leadership.
• Quality & Compliance: Oversee program quality management, policy development and maintenance, internal documentation, and review of transplant recipient and donor evaluation forms for completeness and compliance.
• Staff Leadership & Development: Lead recruitment, onboarding, supervision, coaching, performance evaluations, and employee relations in partnership with Human Resources.
• Administrative Operations: Manage program administrative systems, employee evaluations, and timekeeping activities in Infor/MyTime.

Assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Preferred experience

• Experience in Bone Marrow Transplant/Cellular Therapy program management
• Oncology nursing experience

Schedule

Monday–Friday, 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Responsibilities

• Patient Care
  • Ensures that appropriate care and services are available to patients/clients and families.
  • Facilitates interdisciplinary collaboration in patient/client care planning.
  • Ensures appropriate clinical staffing and skill mix for patient care.
  • Supervises team of