RN Patient Navigator

Location: Baylor All Saints – Fort Worth, Transplant specialty

About the Role

As a Patient Navigator RN, you will ensure smooth patient care coordination. Assess patient needs and help plan, implement, and evaluate healthcare with the medical team. Work autonomously and collaboratively, serving as an advocate, teacher, and coordinator for patients.

Schedule

Full-time, Monday-Friday, 8:00am-4:30pm. Flexibility is needed for community events after work hours.

Responsibilities

• Care for patients in all aspects by evaluating their health based on doctor's orders and creating a healthcare plan.
• Schedule outpatient tests for diagnosis and stay in touch with the healthcare team.
• Visit doctors often and support patient-office communication.
• Collaborate with healthcare professionals for optimal patient care.
• Conduct follow-ups every 3 months and 1 year.
• Maintain up-to-the-minute and comprehensive nursing records, updating patient details in the Patient Navigator database.
• Attend case conferences to expand your knowledge.
• Participate in community service events.
• Work together on improvement projects to enhance service for patients, families, and the healthcare system.
• Welcome patients and families, offer facility details, directions, and general information.
• Assist in guiding patients and families through the hospital, especially to hard-to-find places.
• Travel regionally for clinical outreach, including routine local travel and occasional travel to outreach communities throughout Texas to build collaborative partnerships with patients, providers, and clinical teams (no on-call requirements).

Requirements

• 5 years of recent RN experience.
• Registered Licensed Nurse.
• Bachelor's degree.
• Basic Life Support (BLS) certification (or willingness to obtain within the first 30 days).
• Willingness and ability to travel regionally for clinical outreach.

Preferred Experience & Skills

• Clinical background or specialized clinical knowledge in organ transplantation, hepatology, gastroenterology (GI), or oncology.
• Experience delivering clinical program education, care pathway guidelines, or educational presentations to physicians, clinical staff, and healthcare professionals.
• Prior experience managing regional healthcare relationships, coordinating clinical transitions across external practices, or serving as a key point of contact for external medical teams.
• Experience collecting, tracking, and reviewing clinical patient referral data or program metrics.
• Proficiency with Electronic Medical Records (preferably Epic).
• Bilingual (Spanish speaking) is preferred, but not required.

Key Success Factors

• Exceptional abilities in guidance, decision-making, and delegating tasks.
• Understanding of care coordination, resource allocation, and usage management.
• Proficiency in managing patient care and conducting patient assessments.
• Excellent communication skills, interacting comfortably with doctors, nurses, patients, families, and community representatives.
• Capabilities to track, evaluate, and document a patient's progress in compliance with their care plan.
• Proficiency in aiding patients to access resources within the community.
• Collaborative skills to work in tandem with both internal and external medical personnel, partnerships, and organizations.
• Adaptability to assess, adjust, and respond calmly to changes and crisis situations.
• Discretion in maintaining patient confidentiality in accordance with all relevant policies and regulations.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based upon position type and/or level.

About Us

Here at Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

We believe that all people should feel welcomed, valued, and supported.