RN Patient Navigator

Status: Full time, benefits eligible – 40 hours per week, Monday-Friday with rotating call schedule. Location: Wake Forest Baptist Medical Center with possible travel to other Wake market locations.

About the Role

Guides patients through the healthcare system, establishing contact with patients, family members, and/or caregiver. Understands the clinical pathways established by the clinical specialty and directs patients to health care services in the organization and in the community for timely diagnosis, treatment and survivorship. Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment for specific diagnosis. Assists the patient and physicians in the transition from active treatment to continuing healthcare.

Responsibilities

• Utilize the nursing process to provide patient/family centered care focusing on the physical, emotional, spiritual, cultural, religious, and environmental needs. This includes providing for the assessment, development of nursing diagnoses, outcome identification, planning, implementation of interventions, coordination of care, health teaching and promotion and evaluation of goals and interventions consistent with the policies of WFBMC.
• Coordinate the effective and efficient delivery of patient care services through the application of care management principles. Identify clinical priorities and initiate action to improve patient outcomes. Act as a patient advocate throughout the continuum of care including all patient settings and in the community.
• Document in accordance with departmental reporting standards. Collect and maintain up-to-date and accurate program data and documentation according to program standards. Deliver reports that demonstrate outcomes and performance improvement activities; adhere to established productivity benchmarks.
• Implement outreach efforts to establish and maintain positive working relationships with key community agencies, serve as community liaison and educator in underserved communities.
• Demonstrate the ability to function in a professional setting through active participation in a professional practice model. This includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking.
• Communicate effectively to promote sharing of information throughout the continuum of care and as an effective member of the healthcare team.
• Responsible for ongoing evaluation and quality improvement of the Navigator Program and will track all activity as defined by the departmental and program standards.
• Work closely with community-based service providers to identify and address community needs for services and education regarding prevention and/or early detection, medications and first aid available.
• Provide age/developmentally appropriate patient care in accordance with Age-Specific guidelines for the specific age groups served.

Requirements

• Graduate from an accredited school of nursing, BSN required.
• Minimum two years' experience as a registered nurse in the specialty required.
• 3-5 years of nursing experience strongly preferred.
• Current licensure to practice as Registered Nurse in North Carolina.
• Certification as an RN preferred.
• BCLS required.

Skills

• Requires problem solving, decision making and critical thinking.
• Ability to work in a self-directed environment and with leading teams.
• Demonstrates ability to work in fast-paced environment with multiple interruptions.
• Expertise in MS Office.
• Ability to prepare program reports frequently and efficiently.
• Bilingual preference with fluency in Spanish desirable.

Benefits

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Education Assistance: Up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.
• Retirement: Up to 7% employer-paid contributions to your retirement fund.
• Wellness: Access LiveWell incentives to earn rewards for physical, financial, and personal well-being.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.

Pay

Pay Range: $41.10 - $61.65 per hour. Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Incentive pay for select positions. Opportunity for annual increases based on performance.