RN Operations Manager - Senior Home Care

Key Responsibilities

• Conduct client assessments, reassessments, and care plan development in compliance with Visiting Angels standards and state regulations.
• Supervise, train, and evaluate caregivers on clinical and personal care competencies.
• Provide ongoing coaching, skills checks, and corrective action where necessary.
• Serve as the primary clinical resource for caregivers and office staff, addressing escalated care issues and providing guidance.
• Maintain compliance with infection control, medication assistance, and safety standards.
• Manage the day-to-day operations of the office, ensuring efficient scheduling, staffing, and client coverage.
• Oversee caregiver recruitment, onboarding, and retention efforts.
• Implement scalable processes and workflows to improve efficiency.
• Ensure timely completion of documentation, including client care plans, caregiver notes, and incident reports.
• Collaborate with the scheduling team to match caregiver skills and personalities with client needs.
• Act as the clinical liaison for clients and families, ensuring satisfaction and timely resolution of concerns.
• Maintain regular communication with families to review care plans, progress, and adjustments as needed.
• Support client retention by building trust, delivering consistent quality, and proactively addressing issues.
• Ensure agency compliance with state licensing requirements, Visiting Angels standards, and applicable regulations.
• Conduct audits of client charts, caregiver documentation, and office practices.
• Lead quality assurance initiatives, tracking metrics, and implementing corrective actions.
• Stay up-to-date on state regulations and industry best practices.
• Supervise office and field staff, including conducting performance reviews, setting expectations, and mentoring.
• Lead team meetings to communicate updates, goals, and priorities.
• Foster a positive, collaborative work culture aligned with Visiting Angels’ mission of compassionate care.
• Serve as a role model of professionalism and empathy for all staff.

Qualifications

• A current Registered Nurse (RN) license in the State of Ohio (in good standing).
• Nursing experience, preferably in home care, senior care, long-term care, or community health.
• Prior leadership or management experience in a healthcare setting strongly preferred.
• Strong knowledge of state regulations and best practices for non-medical and personal care services.
• Excellent organizational, leadership, and interpersonal communication skills.
• Ability to balance clinical judgment with operational decision-making.
• Proficient in scheduling software, EMR systems, and other software tools.