Operations Manager - Care Management - RN

Responsibilities

• Daily throughput of unit
• Patient experience rounding
• Employee rounding for engagement
• Quality monitoring of unit
• Planning of budget and managing expenses
• Oversees day to day operations, goals and objectives
• Organizes and manages department functions and resources collaboratively for optimal performance
• Covers day-to-day priorities and directs staff task assignments
• Facilitates teams in problem solving processes
• Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met
• Provides real time staff feedback and service recovery
• Partners with other department leaders to carry out new health care services and performance improvement initiatives
• May provide direct patient care or assist in overall care of patients
• Makes sure budget and expenses are managed day to day and engages in cost containment ideas
• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient rights
• Completes daily leadership rounding with a focus on quality and patient experience
• Participates in the hiring and onboarding of new staff
• Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs
• Facilitates and coordinates daily interdisciplinary rounds to ensure efficient unit throughput
• Collaborates with medical staff to ensure effective and quality patient care
• Escalates concerns to leadership as appropriate

Requirements

• Education: Graduate of school of professional nursing. BSN Required. For Non-Magnet Facilities - BSN is required within 18 months of hire/transfer.
• Experience: Minimum 2 years in a clinical nursing role.
• Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia. Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.
• In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within four months of hire and then maintained going forward.
• Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. In Psychiatry and Behavioral Health, must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.

Compensation

Compensation Range: $89,232.00 - $142,771.20

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter: DANA JOHNSON

Email: dejohnson@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay And Well-being

At Carilion Clinic, we understand the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training