RN Manager, Siteman Clinical Call Center

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. The Patient Care Coordination Center at the Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine provides access for physicians and patients to make referrals to any of the specialist providing care at the Siteman Cancer Center.

Responsibilities

• Oversees all clinical contact center services, including nurse triage, transfer center, patient placement and exchange services.
• Ensures operational success of contact center activities in alignment with department and hospital goals.
• Advocates for and provides services in support of referring physicians.
• Functions as the primary contact for medical directors, physician advisory boards, and staff/referring physicians.
• Works together with physician leadership to achieve the highest level of clinical quality, patient satisfaction, and provider satisfaction.
• Manages a leadership team to achieve success.
• Coaches and develops staff.
• Ensures a high level of employee engagement in an environment of caring and a just culture.
• Able to manage a department that is largely remote workers.
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages and evaluates performance, conducts professional development plans.
• Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets.
• Responds to changes in the business which may affect the ability to achieve the budget goals.
• Achieves performance improvement tools to find creative, collaborative solutions to problems.
• Works to discover new ways the contact center can support patients, physicians and hospital.

Requirements

• Education: Bachelor's Degree Nursing/Healthcare related
• Experience: 5-10 years Supervisor Experience
• Licenses & Certifications: RN

Preferred Qualifications

• Education: Master's Degree Bus/HC Admin/Nursing/related Experience
• Experience: 10+ years Supervisor Experience
• Licenses & Certifications: Cert/Lic in Area of Expertise

Benefits And Legal Statement

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.