RN Field Clinical Care Coordinator - Boston, MA

About the role

UnitedHealth Group is a health care and well-being company dedicated to improving health outcomes. As an RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying pertinent information about members' needs, advocating for the best possible care, and ensuring they have the right services to meet their needs. If you reside within the Boston, MA market and surrounding areas, you will have the flexibility to work telecommute as you take on tough challenges. This is a field‑based role; expect to spend at least 50% of your time in the field visiting members in their home. You'll need to be flexible, adaptable, and patient in all types of situations.

Responsibilities

• Engage members face‑to‑face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Communicate with all stakeholders the required health‑related information to ensure quality coordinated care and services are provided expeditiously to all members

Required Qualifications

• Current and unrestricted independent licensure as a Registered Nurse in the state of MA
• 2+ years of clinical experience
• Intermediate level of proficiency with MS Office, including Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non‑workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high‑speed internet connection or leverage an existing high‑speed internet service
• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals or providers' offices
• Access to reliable transportation & valid US driver's license

Preferred Qualifications

• Bachelor's or Master's degree in Nursing
• Certified Care Manager (CCM)
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team‑based care
• Background in Managed Care
• Ability to utilize an Electronic Medical Record or other electronic platforms
• Bilingual in Cantonese, Mandarin, and Vietnamese

Skills

Intermediate proficiency with MS Office (Word, Excel, Outlook); ability to use Electronic Medical Record or other electronic platforms; bilingual capability in Cantonese, Mandarin, and Vietnamese.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $29.00 to $52.00 per hour based on full‑time employment.

Schedule

Flexibility to work telecommute for those residing in the Boston, MA market and surrounding areas; expect to spend at least 50% of your time in the field visiting members in their homes.