RN Field Clinical Care Coordinator - Boston

About the Role

As an RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying pertinent information about members' needs and advocating for the best possible care. This role ensures members have the right services to meet their needs. If you reside within the Boston, MA market and surrounding areas, you will have the flexibility to work telecommute*. This is a field-based role, with at least 50% of your time spent visiting members in their homes.

You'll need to be flexible, adaptable, and patient in all types of situations.

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including medical, behavioral, functional, cultural, and socioeconomic needs.
• Assess, plan, and implement care strategies individualized by patients and directed toward the most appropriate, least restrictive level of care.
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services.
• Manage the care plan throughout the continuum of care as a single point of contact.
• Partner and collaborate with internal care teams, providers, and community resources/partners to implement the care plan.
• Communicate health-related information to all stakeholders to ensure quality coordinated care and expedited services for all members.

Requirements

• Current and unrestricted independent licensure as a Registered Nurse in the state of MA.
• 2+ years of clinical experience.
• Intermediate proficiency with MS Office, including Word, Excel, and Outlook.
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI).
• Reside in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to travel in assigned regions to visit members in their homes and/or other settings, including community centers, hospitals, or providers' offices.
• Access to reliable transportation and a valid US driver's license.

Preferred Qualifications

• Bachelor's or Master's degree in Nursing.
• Certified Care Manager (CCM).
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• Experience working in team-based care.
• Background in Managed Care.
• Ability to utilize an Electronic Medical Record or other electronic platforms.
• Bilingual in Cantonese, Mandarin, and Vietnamese.

Physical Requirements

• Ability to transition from office to field locations multiple times per day.
• Ability to navigate multiple locations/terrains to visit employees, members, and/or providers.
• Ability to transport equipment to and from field locations (e.g., laptop).
• Ability to remain stationary for long periods to complete computer or tablet work duties.
• Demonstrated ability to work in fast-paced environments.

Benefits

• Competitive base pay and a full, comprehensive benefits program.
• Paid Time Off (accrued from the first pay period) plus 8 paid holidays.
• Medical plan options, including participation in a Health Spending Account or Health Savings Account.
• Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-Term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits (e.g., pet insurance, legal insurance, LTC Insurance).

Pay

The hourly pay for this role will range from $29 - $52 per hour based on full-time employment, depending on several factors including local labor markets, education, work experience, and certifications.