RN Clinical Manager- Hospice- FT Days

About the Role

This position is responsible for an assigned patient care area with 24-hour accountability. The Manager, Hospice (Director) ensures effective delivery of evidence-based clinical patient care and compliance with administrative and clinical policies and procedures.

Responsibilities

• Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
• Addresses personnel issues to promote a healthy work environment.
• Operationalizes the Shared Decision Making Model of nursing practice and integrates point-of-care staff into decision-making.
• Communicates policies, standards, institutional changes, safety information, and clinical information integral to the position.
• Utilizes follow-up phone calls and field visits to communicate with patients and families to enhance the patient experience.
• Communicates significant unit issues utilizing the chain of command.
• Follows up on all patient and family service issues within 24 business hours.
• Delegates responsibilities appropriate to licensure, education, and experience of staff.
• Conducts a minimum of ten staff meetings per year.
• Reviews and follows up on incident reports and reports trends to staff.
• Participates and facilitates/sponsors unit-based council when applicable.
• Evaluates the quality and effectiveness of nursing practice, nursing services, and healthcare delivery for the assigned area and integrates evidence-based clinical services.
• Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff.
• Clarifies organizational and unit goals for all employees.
• Adheres to current organizational Performance Improvement priorities.
• Selects and uses process, outcome, and structure audits appropriately.
• Uses quality control findings to determine needed areas of staff education or coaching.
• Assesses the unit organizational environment to identify and categorize errors and proactively reworks processes that led to errors.
• Participates in multidisciplinary meetings/rounds to discuss and resolve patient care issues as needed.
• Collaborates with the PI/Educator to ensure utilization of evidence-based practice to develop and implement standards that guide practice.
• Plans and provides for cost-effective use of resources and participates in budget preparation for the assigned unit.
• Manages the acquisition and utilization of clinical supplies and equipment.
• Manages staffing, including nursing staff, clerical support staff, and unit support services staff.
• Uses the appraisal process to motivate employees and promote growth.
• Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth.
• Follows through with disciplinary actions and employee grievances.
• Facilitates prompt conflict resolution among employees.
• Provides opportunities for staff feedback and incorporates suggestions into operations improvement goals.
• Demonstrates knowledge of budget and assumes accountability for quality and fiscal control of staffing.
• Ensures payroll is submitted bi-weekly in accordance with deadlines set by the Payroll Office.
• Uses appropriate interview techniques to fill positions.
• Facilitates and supports recruitment and retention activities.
• Complies with all Medicare regulations governing Hospice.

Requirements

• Bachelor’s degree in Nursing.
• Three years of management experience in a hospice or related healthcare organization with expert knowledge of Medicare Hospice regulations.
• Registered Nurse License.
• Valid driver’s license, auto insurance, and reliable transportation.
• Certification in area of specialty.

Pay

$116,334.40 - $193,211.20 / Annually