RN Clinical (Infusion) - Santa Clarita Treatment Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.

About the role

This entry-level position provides strong customer service and performs administrative support for patients, ensuring optimum patient satisfaction and clinic operation. The role requires excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Duties include daily clinic preparation, customer service, message distribution, heavy phone answering, clinic/procedure scheduling, encounter registration, and referrals management.

Responsibilities

• Clerical:
  • Demonstrates accuracy and thoroughness in entering information into computer systems.
  • Provides medical records to physicians/multidisciplinary teams for review, verifying insurance and obtaining authorization for visits and procedures.
  • Schedules patients’ evaluations, clinic appointments, and procedures at the request of the physician, including laboratories, diagnostic testing, and consultations.
  • Fulfills other department scheduling functions per department procedures and protocols.
  • Reviews master schedule and anticipates requirements/changes based on activity levels to create a well-managed operational flow and positive patient experience, including sending letters of medical necessity.
  • Assists with clerical and scheduling needs, including filing and collection of supporting documentation for billing.
  • Provides phone coverage as needed.
  • Contacts and distributes messages to medical personnel using electronic systems (text, voice, email).
  • Reads and responds to email throughout the day.
  • Retrieves and responds to voicemail messages within 24 hours per department protocol.
• Patient Customer Service:
  • Utilizes courtesy, compassion, kindness, and honesty while interacting with the public, patients, and clinic personnel.
  • Greets patients in a courteous and professional manner.
  • Acts as a single point of contact for patients and caregivers, taking accountability for their patient experience.
  • Provides information and guidance to patients and caregivers regarding scheduling, paperwork, and follow-up appointments.
  • Gathers documentation pertaining to patient's insurance benefits and alternative funding sources.
  • Assists in preparation of estimates of patient liabilities (copayments, deductibles, co-insurance, deposits, prior balances) for patients, physicians, and insurance companies.
  • Coordinates and gathers patient information/needs for physicians, nurses, lab, etc.
  • Communicates between patients, caregivers, and clinical/administrative staff on missing documentation.
  • Communicates all changes in patient and case information to all involved personnel.
  • Works with hospital personnel to resolve issues and accommodate patients.
  • Adheres to policies aimed at protecting patient confidentiality.
• Teamwork/Collaboration:
  • Maintains an open line of communication with management and other staff, demonstrating a professional demeanor at all times.
  • Keeps abreast of changes within the USC healthcare system.
  • Works collaboratively as the department’s liaison/representation between the department and other hospital/physicians’ staff.
• Other:
  • Supports Clinic Manager with quality assurance, patient flow, data collection, and projects as needed.
  • Participates in audits and corrections when needed.
  • Participates in department-specific projects, audits, and quality/process improvement efforts.
  • Performs other duties as assigned.

Requirements

• High School diploma or equivalent.
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Excellent phone and interpersonal skills.
• Excellent verbal and written communication skills.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Ability to work independently and in a team setting.
• Proficient skills and knowledge in computer, Microsoft Office, and applicable department software.
• Takes initiative, deals effectively with constant change, and willingly accepts responsibility.
• Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only).

Preferred Qualifications

• Bachelor’s Degree in a related field.
• 1 year of administrative or customer service experience in a medical office, preferably in an ambulatory care environment.
• Knowledge of medical terminology.

Pay

The hourly rate range for this position is $22.88 – $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.