RN Clinical Education and Quality Improvement Lead

About the role

The Clinical Education & Quality Improvement Lead supports clinical competency, performance management, and ongoing professional development of Amergis Healthcare Professionals (HCPs). The role serves as an on-site educator and liaison to ensure compliance with facility-specific policies, regulatory requirements, and facility standards.

Essential Duties And Responsibilities

• Maintains expert-level knowledge of all clinical workflows, policies, and expectations to effectively train agency nurses
• Participates in the facility’s new-employee orientation and collaborates closely with designated clinical leaders to ensure full understanding of all policies and procedures
• Serves as Clinical Liaison for Knowledge Gaps - Acts as the primary liaison between Amergis and facility leadership to gather detailed information on identified knowledge or skill gaps
• Participates in Internal clinical review processes
• Conducts Pre-Submission Clinical Interviews - Interviews nursing applicants to evaluate clinical strengths, critical-thinking ability, and alignment with the skillsets required
• Supports first-day orientation experience
• Develops Preparatory Educational Resources - In conjunction with facility and Amergis clinical leadership creates and refines educational materials that prepares clinicians for the unique expectations of the environment
• Serves as an accessible resource for active clinicians who need clarification, coaching, or continuing education
• Facilitates Diplomatic Issue Resolution - Works collaboratively and diplomatically with facility leadership to address concerns raised by Amergis clinicians, including situations where staff feel mistreated or unsupported. Maintains professional, solutions-focused communication
• Maintains Accurate Documentation and Tracking - Partners with the account management team to complete required facility trackers. Documents re-education efforts, follow-up actions, and clinician progress according to approved standards
• Performs other duties as assigned/necessary

Minimum Requirements

• Active Registered Nurse (RN) license in state where practicing
• Minimum two (2) years psychiatric or related clinical experience required
• Minimum two (2) years in education, training, or leadership preferred
• Strong communication and coaching skills
• TB questionnaire, PPD or chest x-ray if applicable
• Current Health certificate (per contract or state regulation)
• Must meet all federal, state and local requirements
• Successful completion of new hire training as applicable to job site
• Understand patient confidentiality and HIPAA requirements
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language is required
• Computer proficiency required
• Must be at least 18 years of age

Benefits

Amergis offers the following benefits:

• Medical/Prescription, Dental, Vision
• Health Advocacy
• Health Savings Account
• 401 (k), 401(k) Company Match
• Profit Sharing
• Short Term Disability
• Long Term Disability
• Primary Caregiver Leave, Parental Leave
• Education Assistance Program, College Partnership Program
• Paid Time Off/Company Holidays

Qualifications

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Equal Opportunity/Affirmative Action Employer
• Compliance with the San Francisco Fair Chance Initiative