RN Clinic Administrator

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – those who serve or have served in the military as well as those who devote their careers to federal government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Our leadership team is comprised of veteran, clinician, and business leaders dedicated to providing exceptional care and a world-class patient experience for our nation’s patriots.

About the role

As an RN Clinic Administrator with Valor, you will oversee all operational aspects of the Community Based Outpatient Clinic (CBOC) in Williston, ND. This position is significantly tactical, focusing on the day-to-day operations of the clinic.

Responsibilities

• Manage day-to-day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service, and partner with the Clinic Medical Director.
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Manage the clinic’s financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
• Develop and execute a growth strategy for new enrollees and expand market penetration in the clinic’s catchment area, including participation in outreach events.
• Proactively manage veteran enrollment and retention, ensuring no veteran exceeds their annual vesting visit date.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels, and other relevant information.
• Attract, coach, mentor, and retain talent through excellent communication, training, enforcing key competencies, and performance management when required.
• Develop and maintain a positive, collaborative working relationship with VA partners, keeping the Regional Director informed of significant issues.
• Innovate, embrace, and support new initiatives—whether clinical or operational—and execute key strategic initiatives that drive the success of the Valor business.

Requirements

• Two years of healthcare management experience required; government healthcare environment preferred.
• RN requirements (dependent on specific VA contract requirements):
  • Baccalaureate degree, associate degree, or diploma certificate in registered nursing; graduate degree preferred.
  • Current license or certification as a registered nurse from the state in which the clinic is located.
  • Minimum four years’ experience as a registered nurse.
• Excellent written and verbal communication skills, both in person and over the phone.
• Ability to manage both upward and downward in the organization.
• Energetic and optimistic demeanor with a strong service mentality and focus on achieving defined service standards.
• Proficient in computer applications such as Word and Excel.
• Strong organizational skills with the ability to coordinate and prioritize multiple tasks and projects simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop and implement improvement plans, and evaluate their effectiveness.
• Ability to resolve colleague, client, and patient issues in an effective and timely manner.
• Current certification in Basic Life Support.

This is considered a safety-sensitive position.

Benefits

• Competitive salary.
• Excellent benefits package.
• Three weeks of PTO to start.

Schedule

Weekday schedule.