RN Clinic Administrator

About Valor Healthcare

Valor Healthcare is a veteran‑ and physician‑led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. The organization aims to deliver high‑quality care that upholds the health of the nation’s greatest asset: its people. Leadership is comprised of veterans, clinicians, and business leaders dedicated to exceptional care and a world‑class patient experience.

Position Overview

As an RN Clinic Administrator at the Community Based Outpatient Clinic (CBOC) in SE San Antonio, you will be responsible for all operational aspects of the clinic. This role is highly tactical, focusing on day‑to‑day clinic operations, clinical quality, customer service, financial performance, and growth strategy.

Core Responsibilities

• Manage day‑to‑day clinic operations, ensure clinical quality expectations are met, and provide exceptional customer service in partnership with the Clinic Medical Director.
• Ensure all colleagues deliver excellent customer service to veterans, both in person and over the phone, as well as to fellow staff and visitors.
• Oversee the clinic’s financial performance with emphasis on revenue growth through enrollment and non‑personnel cost containment.
• Develop and execute growth strategies for new enrollees and expand market penetration, including participation in outreach events.
• Proactively manage veteran enrollment and retention, ensuring no veteran exceeds their annual vesting visit date.
• Maintain staffing levels consistent with veteran enrollment and contract terms to ensure maximum efficiency.
• Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels, and other relevant information.
• Attract, coach, mentor, and retain talent through communication, training, competency enforcement, and performance management.
• Develop and maintain a positive, collaborative relationship with VA partners, keeping the Regional Director informed of significant issues.
• Innovate, embrace, and support new clinical or operational initiatives, executing key strategic actions that drive Valor’s business success.

Requirements

• Two years of healthcare management experience (government healthcare environment preferred).
• RN requirements (dependent on specific VA contract): Baccalaureate degree, associate degree, or diploma in registered nursing; graduate degree preferred.
• Current license or certification as a registered nurse in the state where the clinic is located.
• Minimum four years of experience as a registered nurse.
• Excellent written and verbal communication skills, both in person and over the phone.
• Ability to manage both upward and downward.
• Energetic and optimistic demeanor with a strong service mentality.
• Proficiency in computer applications such as Microsoft Word and Excel.
• Strong organizational skills and ability to coordinate and prioritize multiple tasks and projects simultaneously in a fast‑paced environment without direct supervision.
• Ability to identify areas of opportunity, develop and implement improvement plans, and evaluate outcomes effectively.
• Ability to resolve colleague, client, and patient issues promptly and effectively.
• Current certification in Basic Life Support (BLS).
• Willingness to undergo a credit check as part of the hiring process.

Benefits

• Competitive salary
• Excellent benefits package
• Generous paid time off (PTO)

Schedule

Weekday schedule.