RN Clinic Administrator
About Valor Healthcare
Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.
Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience. Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.
About the Role
As a RN Clinic Administrator with Valor, you will be responsible for all operational aspects of an individual Community Based Outpatient Clinic (CBOC). This position is significantly tactical, focusing on the day-to-day operations of the clinic.
Responsibilities
- Manage day-to-day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service, and partner with the Clinic Medical Director.
- Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
- Manage the clinic’s financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
- Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic’s catchment area, including participation in various outreach events.
- Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
- Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
- Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels, and other relevant information.
- Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies, and performance management when required.
- Develop and maintain a positive, collaborative working relationship with VA partners, ensuring the Regional Director is kept informed of any significant issues.
- Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.
Requirements
- Two years of healthcare management experience required; government healthcare environment preferred.
- RN requirements (dependent on specific VA contract requirements):
- Baccalaureate degree, associate degree, or diploma certificate in registered nursing; graduate degree preferred.
- Current license or certification as a registered nurse from the state in which the clinic is located.
- Minimum four years’ experience as a registered nurse.
- Excellent written and verbal communication skills, both in person and over the phone.
- Ability to manage both up and down the organizational structure.
- Energetic and optimistic demeanor with a strong service mentality and a focus on achieving all aspects of defined service standards.
- Proficient in computer applications such as Word and Excel.
- Strong organizational skills and ability to coordinate and prioritize multiple tasks and projects simultaneously in a fast-paced environment without direct supervision.
- Ability to identify areas of opportunity, develop a plan of action to improve, implement, and evaluate the plan effectively.
- Ability to resolve colleague, client, and patient issues in an effective and timely manner.
- Current certification in Basic Life Support.
This is considered a safety-sensitive position.
Benefits
- Competitive salary
- Excellent benefits
- Three weeks of PTO to start
Schedule
Weekday schedule.