RN Care Manager - Care Management

Responsibilities

• Identify Cases & Prioritize
• Review work list to prioritize patients and identify new admissions.
• Conduct and document assessment and a plan of care in Epic™ per departmental guidelines.
• Participate in Daily Care Management Touchpoint per established protocols.
• Consult to SW per established criteria.
• If indicated, communicate with Care Management Assistant (CMA) to share priorities.
• Attend and actively participate in CAPP meetings for assigned units to provide and receive information on patients’ progression.
• Alert care team to concerns that could impact anticipated discharge of the patient and any care that will assist with discharge readiness.
• Modify discharge plan based on information shared at the meeting.
• Absorb EDD and complete follow-up from CAPP as appropriate.
• Meet with the Utilization Manager (UM) and SW after the meeting to discuss updates and action items.
• Attend weekly Complex Care Meeting (CCM).
• Present on patients during CCM and collaborate to problem solve issues with complex patients and identify trends.
• Formulate potential solutions with Utilization Manager and Social Worker and continuously monitor cases/follow up on all action items.
• Proactively identify high risk cases that need to be escalated to the list that are not scheduled for discussion that week.
• Complete CCM follow-up after the meeting as assigned.
• Discuss with appropriate members of the multidisciplinary team when there are barriers to discharge and psychosocial concerns impacting progression of care or readmission risk.
• Coordinate family meetings, as necessary, to support the progression of care.
• Provide education on community resources, support/educational groups, and any other appropriate resources to patient, family, and care team.
• Educate and/or coordinate referrals to community resources and post-acute providers as necessary.
• Communicate medical milestones for transition with the patient/family.
• Identify patients with barriers to discharge based on experience, Communication and Patient Planning (CAPP) Meetings and/or Complex Care Meeting (CCM).
• Maintain knowledge of patient needs and concerns through scheduled touch points and review of documentation.
• Escalate urgent or complex cases to appropriate Care Management leadership according to established departmental escalation process.
• Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments.
• Use critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team’s mission.
• Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner.
• Identify Avoidable Delays and document causes for delay consistent with department standards.
• Use established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies.
• Use departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules.
• Participate in process improvement initiatives, which may include helping with the creation/revision of guidelines, training tools, and job aids.
• Maintain current knowledge of institutional and departmental expectations for job performance through attendance at meetings, review of meeting minutes and guidance documents, and independent review of institutional and departmental policies and guidelines as needed.
• May assist with training/pre-cepting as needed as assigned.

Qualifications

• Graduation from a state-accredited school of professional nursing.
• Magnet hospitals: BSN required or must be enrolled in an accredited program within 4 years of employment and obtain a bachelor’s degree with a major in nursing or a master’s degree with a major in nursing within 7 years of employment date.
• Licensed to practice as a Registered Nurse in the state of North Carolina.