RN Care Coordinator

About the role

Maiden Lane Medical is a leading, patient-centered, multi-specialty medical practice with seven locations across New York City. We are seeking an experienced Registered Nurse (RN) Care Coordinator to join our growing women's health team.

Position Summary

The RN Care Coordinator serves as the primary clinical liaison between patients and providers in a fast-paced, high-volume women's health practice. This role is responsible for managing telephone and patient portal triage, coordinating complex clinical workflows, tracking diagnostic testing and treatment plans, and ensuring timely follow-up for patients across multiple specialties.

Key Responsibilities

• Manage high-volume patient communication queues through telephone encounters, patient portal messages, and electronic task management systems.

• Conduct structured clinical assessments and triage for gynecologic concerns, abnormal bleeding, pelvic pain, infections, medication questions, post-procedure symptoms, abnormal test results, and other patient-reported issues.

• Utilize evidence-based triage protocols to determine appropriate disposition, including home care recommendations, urgent appointments, provider review, or emergency evaluation.

• Identify urgent or emergent clinical concerns and initiate appropriate escalation protocols.

• Accurately document all patient interactions, assessments, recommendations, and follow-up plans within the Electronic Health Record (EHR).

• Care Coordination & Clinical Workflow Management:

  • Coordinate diagnostic evaluations, treatment plans, and follow-up care for patients with complex gynecologic conditions.
  • Facilitate scheduling and follow-up for colposcopies, LEEPs, endometrial biopsies, imaging studies, specialty consultations, and surgical procedures.
  • Cook up referrals and ensure completion of recommended diagnostic testing and treatment plans.
  • Serve as a liaison between providers, specialists, imaging centers, laboratories, pharmacies, and external healthcare organizations.

• Results Management:

  • Monitor, track, and coordinate timely follow-up of laboratory, imaging, pathology, and genetic testing results.
  • Communicate results and follow-up instructions to patients as directed by providers.
  • Ensure abnormal findings are appropriately escalated and addressed in a timely manner.

• Patient Education and Counseling:

  • Provide patient education regarding diagnoses, medications, treatment plans, contraceptive options, preventive care, and pre- and post-procedure instructions.
  • Reinforce provider recommendations and assist patients in understanding and navigating their care plans.
  • Answer patient questions regarding treatment expectations, medication administration, recovery, and ongoing care.

• Administrative & Clinical Support:

  • Collaborate with administrative teams to facilitate prior authorizations, specialty referrals, peer-to-peer reviews, prescription refill requests, and urgent diagnostic testing.
  • Maintain accurate, timely, and compliant documentation in accordance with organizational policies and HIPAA regulations.
  • Utilize standardized workflows, templates, centralized queues, and task management systems to ensure efficient care coordination.
  • Meet established quality metrics related to patient response times, documentation accuracy, care coordination outcomes, and patient satisfaction.
  • Serve as a clinical resource for Medical Assistants and administrative staff regarding triage protocols and patient escalation pathways.

Qualifications

• Graduate of an accredited School of Nursing (ADN or BSN). BSN preferred.

• Active, unrestricted Registered Nurse (RN) license in the State of New York required.

• Experience:

  • Minimum three (3) years of RN experience in gynecology, women's health, ambulatory care, reproductive endocrinology, fertility, urogynecology, pelvic pain, or a related specialty.
  • Prior experience in telephone triage, patient portal management, care coordination, or outpatient women's health strongly preferred.
  • Prior experience in a high-volume, multi-provider practice preferred.
  • Proximity to proficiency with Electronic Health Record systems such as eClinicalWorks, Epic, Athenahealth, or similar platforms.
  • Strong computer skills and ability to manage multiple electronic communication channels simultaneously.
  • Experience with virtual care workflows and remote patient communication preferred.

• Core Competencies:

  • Strong clinical assessment and triage skills.
  • Excellent critical thinking and decision-making abilities.
  • Outstanding verbal and written communication skills.
  • Strong organizational and multitasking capabilities.
  • Ability to work independently in a remote environment while collaborating effectively with the clinical team.
  • A compassionate, patient-centered approach to care.

Schedule

Full-time remote position. Monday through Friday schedule. Occasional flexibility may be required to support patient care needs and operational priorities.

Benefits

• Health, dental, and vision insurance.
• 401(k) with employer matching.
• Paid time off.
• Wellness allowance.
• Flexible remote work environment.

Physical Requirements

• Ability to sit for extended periods while working on a computer and telephone.
• Ability to manage multiple communication systems and electronic workflows throughout the workday.

Diversity and Inclusion

We are committed to building a team that reflects a wide range of backgrounds, perspectives, and experiences, knowing that diversity strengthens our ability to deliver exceptional care to our patients across New York. Maiden Lane Medical is an Equal Opportunity Employer. We do not discriminate against employees, applicants, or patients on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other characteristic protected by federal, state, or local law.