RN Care Access/Triage

About North Memorial Health

At North Memorial Health, you’re part of an inclusive health team rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness, and Create Impact. Empathy and care are at the heart of North’s culture, designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove, as well as a network of 23 clinics, including 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers, and emergency care offerings covering five counties.

• Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as a Level II pediatric trauma center.
• Maple Grove Hospital, established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU and the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered).

Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals® list and the 2023 Women’s Choice Award Best Hospitals list.

Benefits

As a non-profit organization, North Memorial Health offers the following benefits for most part-time and all full-time positions:

• Eligibility for the Public Student Loan Forgiveness program
• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3,000 per child
• Child Care Discount Program with New Horizon (10% off weekly childcare tuition)
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit-eligible team members

Commitment to Diversity, Equity & Inclusion

North Memorial Health recognizes that the strength of our team lies in our diversity and strives to embrace the unique contributions and experiences of each person. We ensure everyone feels valued through initiatives that reinforce diversity, equity, and inclusivity, promoting a workforce that enables authenticity. We celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community to foster an inclusive environment. Our DE&I initiatives aim to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Care Access Nurse Line Nurse uses the nursing process to coordinate all aspects of care for patients. The Nurse applies telephonic communication with or regarding an established or non-North Memorial established patient, utilizing medically approved nursing protocols to determine the urgency of the customer's needs and the appropriate level of care, clinical judgment, and clinical care coordination. The Nurse provides clinical support and coordination to all North Memorial Health programs, maximizing patient health outcomes through triaging, coordinating, and communicating care needs.

The Nurse executes the Standards of Nursing Practice, including assessment, nursing diagnosis, outcome identification, planning, implementation, and evaluation. Responsibilities include providing education, advice, and facilitating communication between patients and North Memorial Health providers, clinics, and departments. The Nurse fosters a team-based, supportive, and collaborative care environment and documents within the electronic medical record.

The scope of practice includes the care of neonates, infants, pediatrics, young adults, and older adults throughout the life cycle.

Requirements

• Graduate from an accredited school of Nursing
• 3+ years of nursing experience in a hospital, acute care, or clinic setting required
• Experience with EPIC Electronic Health Record preferred
• Typing test minimum 40+ WPM required
• Skilled in Microsoft Word, Excel, and Outlook email or similar email software
• High-speed internet required (unable to support satellite internet)
• Current licensure as RN in the State of Minnesota

Skills

• Ability to provide telephone nursing assessment of actual or potential health needs and deliver nursing care such as teaching, counseling, case finding, and referral to other health resources
• Ability to react calmly and effectively in emergency situations
• Knowledge of drugs and their indications, contraindications, dosing, side effects, and proper administration
• Knowledge of nursing theory and practice, patient evaluation, and triage procedures
• Ability to listen, observe, assess, and record symptoms, reactions, and progress
• Ability to balance and prioritize work in a rapidly changing environment
• Works well independently and is skilled in interdisciplinary collaboration
• Demonstrates effective written and oral communication

Schedule

• Hours per two-week pay period: 48
• Shift: Day/Evening/Night (8 & 12 hours)
• Weekend Requirement: Every 4th weekend rotation
• Call Requirement: None
• Remote or On-site: Remote (must live in MN or WI)

Pay

• Salary Range: ACCESS ($39.14 - $50.84), based on experience
• Shift Differential: Compensation may include shift differential pay depending on the position and shift worked