RMS Support Manager, LATAM (Remote)

About the role

Hyatt Hotels Corporation seeks an enthusiastic RMS Support Manager to join the Global Revenue Management team. In this role you will collaborate closely with corporate, regional teams and hotels, helping to make Hyatt a leading hospitality company. You will be part of a team passionate about Hyatt’s purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. At Hyatt, we believe in the power of belonging and creating a culture of care where colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business, driving Hyatt’s growth into one of the best and fastest‑growing hospitality brands worldwide. As we continue to grow rapidly, we look for passionate changemakers to join our journey, supported by a resilient hospitality industry that offers dynamic upward‑mobility opportunities. Our care for people informs every business decision, and we are proud to have earned a place on Fortune’s 100 Best Companies to Work For® list since 2013, reflecting our commitment to inclusivity, empathy, respect, and ensuring everyone feels they belong.

Responsibilities

• Support hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems.
• Maintain a full end‑to‑end understanding of these systems and the periphery systems that influence them.
• Provide support, training, and effective communication with Revenue, Reservations, Sales, and Operations colleagues at all organizational levels.
• Collaborate with corporate leadership and developers regarding RMS enhancements, policies, and procedures.
• Support hotels in China; bilingual proficiency in Mandarin/English (reading and writing) is required.
• Revenue Management System Support: key knowledge of Hyatt PrO, SynXis, Reserve, RMT, and Hy‑Res.
• Involvement in Opera and Envision support related to Revenue Systems impacts.
• Facilitate Revenue/Reservations Management Systems training classes.
• Facilitate new RMS enhancements and roll‑out training and support.
• Perform RMS testing of enhancements, bug fixes, new releases, etc.

Requirements

• Embrace Hyatt’s culture of care and embody core values: Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing.
• Enjoy working with others, be results‑driven, and seek varied opportunities for personal and professional development.
• Based in Mexico, United States, or Canada region; this is a remote‑based position.
• Bilingual in Spanish/English – written and spoken.
• Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO.
• Highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS).
• Virtual training experience.
• Proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook.
• Ability to multi‑task in a high‑paced environment and work independently with high efficiency and professionalism.
• Strong verbal and written communication skills.
• Proven ability to creatively solve problems.
• Open‑minded, adaptable to fast‑paced, changing environments, and able to champion change.
• Ability to use independent judgement and, when necessary, act as sole decision maker when interacting with hotels.
• Schedule flexibility required for occasional evening, overnight, early morning, and weekend hours.
• Willingness and ability to travel for training sessions and/or corporate meetings.
• Ability to relate to hotels and deliver authentic, experience‑based training with knowledge to go into live systems for demonstrations and examples in both live and virtual environments.
• High School education required.

Qualifications

• Experience with Opera (PMS) and Reserve/RMT is a plus.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally.
• Flexible work schedule.
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on‑site fitness center.
• Global family assistance policy with paid time off following the birth or adoption of a child, plus financial assistance for adoption.
• Paid Time Off, Medical, Dental, Vision, 401K with company match.

Pay

The salary range for this position is $102,000 - $120,000. The final pay rate/salary offered to the successful candidate will depend on