RMA Technician

Overview

We are seeking a dedicated and detail-oriented RMA Technician to join our team. This position involves testing and troubleshooting returned valves and actuators, generating comprehensive evaluation reports, and maintaining meticulous records of all Return Merchandise Authorization (RMA) cases.

Key Responsibilities

• Perform product testing and troubleshooting of returned valves and actuators.
• Generate comprehensive evaluation reports on tested products.
• Maintain accurate records for all RMA cases and determine warranty status.
• Process credits for failed parts or assemblies in accordance with company policy.
• Operate a forklift safely and efficiently.

Qualifications

• High school diploma, GED, or 5+ years of equivalent experience.
• Permanent work authorization for the USA is required.
• Ability to read basic electric/electronic wiring diagrams.
• Proficient in MS Office applications (Excel, Word, etc.).
• Familiarity with relational database programs for tracking and processing field returns.
• Previous experience with valves, actuators, and controls is a plus, but not mandatory.
• Experience in a manufacturing environment related to industrial products is advantageous.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Ability to lift 50 lbs or less periodically.

What We Offer

• Competitive pay plans.
• Comprehensive benefits effective the first of the month after you have worked 30 days, including medical, dental, vision, and life insurance; paid holidays and vacation; and 401(k) plan with matching contributions.
• Healthy work environment: smoke-free, drug-free workplace.
• Career growth opportunities for advancement.
• An exceptional company culture: Family-owned and operated business with over 30 years of engineered excellence.

Additional Requirements

• Sponsorship is not available for this role. Applicants who currently hold, or will require in the future, visa sponsorship (e.g., E, F-1/OPT/CPT, H-1, H-2, L-1, B, J, or TN) are ineligible.
• As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.

This response is AI-generated, for reference only.