RMA Coordinator (Test Technician III)

Job Summary

Acts as primary Internal interface for product returns members
Authorizes and approves customer Return Material Authorization (RMA) requests
Conducts test evaluations
Enters RMA authorizations into ERP system
Coordinates movement of RMA product throughout the evaluation and repair process
Provides direction to QE, ME and OPS personnel regarding RMA product processing
Tracks and publishes RMA metrics
Drives completions of action across inter department teams to ensure RMA are completed in a timely manner
Maintains weekly RMA Log

Required Skills And Qualifications

• Experience working in a high reliability / aerospace manufacturing environment
• Strong organizational skills and attention to detail: ability to prioritize demands and multi-task to complete objectives
• Excellent communication and interpersonal skills: ability to build relationships with customers and internal personnel
• Proactive order management skills and a sound understanding of basic accounting principles
• Strong resolution management skills: ability to effectively resolve escalated issues with customers
• Solid computer skills: Word, Excel, Outlook

Required Experience And Education

• A High School Diploma or GED
• 5-8 years professional experience in a manufacturing environment
• Solid knowledge of ERP systems
• Solid knowledge of RMA/warranty/repair process

Base Compensation

USD 35.00 - 39.00 Paid Hourly

Equal Opportunity Employer

Veterans/Disabled

Location

23301 S. Wilmington Ave Carson, California, 90745 United States