RMA Coordinator

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our San Jose office location 5 days per week About The Role We have an immediate need for an RMA Coordinator to support our repair and returns operations with a strong focus on vendor management, inventory control, and reverse logistics. In this role, you will own the end-to-end RMA coordination process—managing defective parts, working directly with vendors, and ensuring timely processing of incoming and outgoing returns. This position is critical to maintaining operational efficiency and upholding Lambda’s commitment to excellent customer service. You will serve as a central point of coordination across internal teams and external partners, ensuring all RMA activities are tracked, resolved, and executed within service-level expectations. What You’ll Do Coordinate end-to-end RMA processes, including receiving, tracking, and closing RMAsHandle defective parts and manage vendor communications for returns and replacementsCommunicate with vendors via email and other channels to track RMA status, request updates, and resolve issuesOwn packaging and shipping logistics for incoming and outgoing components, with a focus on power supplies and related hardwareTrack and manage RMA inventory, including physical transfers between departmentsMonitor outstanding RMA cases with vendors and drive follow-ups to closurePartner with vendors on special part requests, failure analysis requests (FAR), and urgent escalationsManage day-to-day RMA receiving activities and ensure accurate system updatesMaintain real-time tracking of tickets, workflows, and open issuesEnsure RMAs are processed within defined service-level agreements (SLAs)Generate and maintain daily productivity and workflow reportsSupport Customer Service with RMA authorization and case processing as neededCollaborate cross-functionally with Operations, Customer Support, Quality, and Engineering teamsMaintain and update RMA process documentation; create new SOPs as neededContinuously review and improve RMA workflows and operational processes You Have experience in RMA coordination, logistics, supply chain, or similar operational roleAre highly organized with strong attention to detail and follow-throughCan manage multiple workflows and prioritize effectively in a fast-paced environmentAre comfortable working directly with vendors and internal stakeholdersHave strong written and verbal communication skillsAre data-driven and capable of tracking metrics, reporting, and process performanceCan work cross-functionally and drive accountability across teamsAre proactive in identifying issues and pushing them to resolutionAre adaptable and flexible with changing prioritiesMaintain a structured and process-oriented approach to work Nice to Have 2+ years of experience in RMA operations, supply chain, or hardware logisticsExperience working with server hardware, power supplies, or data center componentsFamiliarity with ERP systems (e.g., NetSuite), ticketing tools (e.g., Zendesk, Jira), or inventory systemsUnderstanding of failure analysis processes and vendor return workflowsExperience in process improvement or SOP documentationBasic knowledge of hardware components and repair workflows Salary Range Information This is an hourly role, eligible for overtime. The hourly rate for this position has been set based on market data and other factors. However, an hourly rate higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, with 500+ employees, and growing fastOur investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent CoveWe have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOGOur values are publicly available: https://lambda.ai/careersWe offer generous cash & equity compensationHealth, dental, and vision coverage for you and your dependentsWellness and commuter stipends for select roles401k Plan with 2% company match (USA employees)Flexible paid time off plan that we all actually use Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.