RLH Desk Coordinator

Duties & Responsibilities

• Responsible for hiring, training, supervising, scheduling and evaluating all RL&H Desk Assistants.
• The Desk Coordinator serves on a shift basis between 7am and Midnight 7 Days of the week.
• The Desk Coordinator supports the DAs and provides crisis response for emergencies that arise within the residence hall information desks.
• Coordinate the administrative functions of residence hall information desks across campus.
• Provide leadership in promoting an atmosphere within the residential community that fosters responsible decision-making among the Desk Assistants.

Qualifications

• Effective management skills;
• Effective communication skills (oral and written);
• Crisis management experience;
• Ability to work collaboratively;
• Strong organizational skills with attention to detail and accuracy;
• Ability to work well under pressure with multiple and changing deadlines;
• Demonstrated proficiency utilizing technology such as scheduling systems, web applications, online systems, database software, and standard office packages (word processing, spreadsheet, electronic mail).
• Ability to work independently and as part of a team, manage several responsibilities at the same time, and resolve problems using initiative and sound judgment.
• Strong interpersonal skills;
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Pay

Salary Range: $40,000 - $45,000

Benefits

• All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Schedule

Hours per Week: 40

Restrictions

Restricted Position: No

ORP Eligibility

No

Flexible Work Arrangement

Fully Onsite