Front Desk Coordinator

About the role

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Requirements

• A High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Qualifications

To succeed in this role, you should have:

• A High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Skills

• Customer Service
• Insurance Processing
• Administrative Duties
• Appointment Management
• Financial Management

Benefits

• Paid Time Off
• Comprehensive Benefits
• Career Growth Opportunities
• Dynamic Work Environment

Pay

Competitive salary commensurate with experience.

Schedule

Monday: 8am-5pm
Tuesday: 9am-7pm
Wednesday: 8am-5pm
Thursday: 9am-7pm
Friday: 8am-1pm
Every other Saturday: 8am-1pm

North American Dental Group

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.