Front Desk Coordinator

About the role

The Medical Front Desk Receptionist will work together with the Front Office Team. You are the first person patients connect with by either calling, messaging, or coming into our clinics. You will help set the pace and tone of the clinic by the greeting and service you provide to our patients and clients. Working in a fast-paced, high-demand setting is where you thrive.

Responsibilities

• Schedule appointments, answer telephone calls, and respond to messages.
• Multi-task efficiently by documenting, taking calls, greeting clients and taking payments.
• Welcome patients and visitors in person or on the telephone with a smile, and answer or can triage inquiries.
• Notify providers/MA of patient’s arrival and prepare charts/paperwork for patients.
• Retrieve and update patient records, maintain patient accounts by obtaining, recording, and updating personal and financial information, and verify demographic information.
• Practice privacy, confidentiality, and HIPAA standards with all patient/client information.
• Collect financial co-pay, coinsurance, and balance from patients at time of arrival.
• Maintain clinic operations by following policies and procedures.

Basic Requirements

• High school diploma or equivalent.
• At least 1+ year of Medical Office receptionist experience.
• Friendly, intelligent, hard-working, detail-oriented, and a team player.
• Fluently speak, read, and write English.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Monday – Friday 7:30 am – 4:30 pm.

Pay

Medical benefits and PTO available after probation period as well as 401k after one year of employment.

Schedule

Monday – Friday 7:30 am – 4:30 pm.