Ritchie Center Event Operations Associate

Event Operation Associates assist with event day operations at the Daniel L. Ritchie Center for Sports & Wellness. This role supports DU Varsity Sports (hockey, gymnastics, volleyball, basketball, soccer, lacrosse) and other events such as expos, banquets, and special ceremonies. This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Responsibilities

• Support the division of Athletics and Recreation with Ritchie Center event operations.
• Assist in game operations and game day production for varsity athletics.
• Serve as a guest services member during Ritchie Center events.
• Maintain a clean and safe environment for all participants and customers.

Requirements

• Current DU undergraduate or graduate student enrolled for the 2026-2027 academic year, or recent college graduate with a related degree.
• Ability to work evenings, nights, weekends, and other non-traditional hours.
• Provide excellent customer service for all Ritchie Center participants and customers.
• Recognize and respond effectively to emergencies.
• Work both individually and as part of a team.
• Communicate clearly and effectively with participants, customers, and coworkers.
• Stand for long periods of time and lift up to 20 pounds.

Preferred Qualifications

• Previous experience working in event operations, sports management, or customer service.
• Knowledge of NCAA athletics and familiarity with sports such as hockey, gymnastics, volleyball, basketball, soccer, and lacrosse.
• Strong interpersonal and communication skills with the ability to work effectively in a team environment.
• Ability to stay organized, multitask, and remain calm in fast-paced or high-pressure situations.
• Demonstrated reliability, punctuality, and a strong work ethic.
• Comfortable using basic technology (e.g., radios, ticketing scanners, scoreboards, or basic A/V equipment).
• CPR/First Aid certification (preferred but not required).
• Availability to work evenings, weekends, and holidays based on event schedules.

Working Environment

• Flexible schedule, including frequent evening and weekend shifts, based on event demands.
• Primarily on-site at the Daniel L. Ritchie Center for Sports & Wellness and surrounding facilities.
• Physical activity required: standing for extended periods, walking long distances, lifting up to 20 lbs, and assisting with event set-up and tear-down.
• Fast-paced, dynamic environment with exposure to large crowds, loud noise levels, and various weather conditions for outdoor events.
• Collaborative, team-oriented workplace focused on providing a positive and safe experience for all event attendees.

Pay

The hourly rate for this position is $19.29. The University of Denver has provided a compensation range that represents its good faith estimate at the time of posting. The salary offered may vary based on qualifications, departmental budget, internal salary equity, and market information.

Benefits

The University of Denver offers some benefits for non-benefited employees.