Risk Specialist I - Investment Advisor Operations

About the role

As an Operations Risk Specialist I in the Investment Advisor Operations team, you will perform a variety of tasks related to client advisory accounts. If you have great critical thinking skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!

Responsibilities

• Execute activities surrounding advisory accounts and explain all aspects related to them.
• Work complex reports, oversee processes to ensure items are processed correctly, and handle complex processes.
• Provide workload support during peak volumes, employee absences, and onboarding periods, including coaching and development support for team members.
• Run and analyze reports to resolve exceptions, ensuring adherence to all regulatory and firm policy requirements.
• Perform department oversight to ensure adherence to department procedures, mitigate risks, and meet regulatory requirements.
• Assist with department Written Supervisory Processes (WSP) and oversight.
• Liaise and provide customer service support for individuals requiring research on problem resolution or securing information from other Operations departments, RBC Business Units, external customers, or industry participants.
• Address escalated questions independently, seeking assistance from Managers/Sr. Manager as appropriate following established department procedures.
• Reduce risk by suggesting process changes or modifications.
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operations department.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Act as a resource for less experienced Operations team members, partner with Managers/Sr. Manager to discuss findings related to processing errors and process improvements.
• Present departmental insights in team meetings, including trend analysis and improvement opportunities.
• Perform other duties and responsibilities as assigned.

Requirements

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3 years of job-related experience.
• Ability to effectively train, lead, and provide work direction to others; team player with the ability to think big picture and investigate complex items.
• Advanced customer service skills, with strong verbal and written communication skills and the ability to work effectively with all levels of staff and management.
• Effective problem identification, analytical, and resolution skills required to support escalated issue resolution and/or oversight requirements.
• Strong attention to detail and confidentiality.
• Proficient computer skills in Microsoft-based software products including Word, Excel, and Outlook.

Qualifications (Nice-to-have)

• Advanced knowledge and understanding of advisory business.
• 4-year degree from an accredited university in business, finance, or related field.
• 3+ years of business, finance, customer service, and/or accounting/bookkeeping experience; previous experience in the securities or banking industry preferred.
• Ability to integrate Excel and Access databases into daily work.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.

Pay

The good-faith expected salary range for this position is $50,000 - $80,000, depending on factors including but not limited to the candidate’s experience, skills, registration status, market conditions, and business needs. This range does not include other elements of total compensation, such as a discretionary bonus and benefits (e.g., 401(k) program with company-matching contributions; health, dental, vision, life, and disability insurance; and paid time-off plan).

Schedule

Full-time position with 40 work hours per week.

Location: 250 Nicollet Mall, Minneapolis, United States of America.