Risk & Safety Manager
Position Summary
The Risk & Safety Manager is responsible for leading Mt. Bachelor’s risk & safety programs, including claims administration, incident review, and regulatory compliance across Mt. Bachelor LLC and its Oregon-based operations, including Mt. Bachelor, Sun Country Tours, and Trailhead Lodge. This role serves as a practical risk and safety resource and partner to identify exposures, improve documentation, support proactive and corrective action, and develop and maintain programs that reduce risk while supporting safe, compliant, and people-focused operations.
Essential Functions/Major Responsibilities
Administer workers’ compensation claims, including intake, claim documentation, employee and manager communication, adjuster coordination, return-to-work support, and follow-through on claim-related needs.
Serve as a primary point of contact for employees, managers, adjusters, clinics, brokers, insurance carriers, and internal stakeholders involved in workers’ compensation, general liability, vehicle, property, and other claims.
Maintain accurate claim files across various insurance carriers, incident documentation, correspondence, reports, and related records to support claim administration, compliance, renewals, and organizational decision-making.
Support administration of commercial insurance programs, including vehicle, property, liability, certificates of insurance, renewals, audits, claim reviews, and documentation requests in partnership with POWDR, brokers, carriers, and internal teams.
Assist in the investigation or review of workplace accidents, guest incidents, property damage, vehicle incidents, and other safety-related events by gathering documentation, reviewing facts, assisting with interviews as needed, and working with involved parties to resolve follow-up needs.
Determine, recommend, and follow through on corrective and/or supportive actions related to incidents, investigations, inspections, trends, and identified safety concerns.
Develop, update, and communicate safety policies, procedures, job hazard analyses, training materials, inspection tools, and related resources for new hires, annual training, management training, and department-specific initiatives.
Review incident, injury, claim, and inspection trends; identify areas of exposure; and develop practical safety initiatives, campaigns, communications, and training to reduce risk and improve safety performance.
Lead and support Safety Committee activities, including agenda planning, safety content, training materials, meeting documentation, follow-up items, and communication of key safety priorities.
Monitor and support compliance with OSHA requirements, OSHA 300 recordkeeping, environmental reporting, hazard communication, SDS requirements, ADA considerations, Oregon ski statute requirements, and other applicable laws, regulations, and internal standards.
Provide manager support on department-level safety initiatives, including reviewing risks, identifying documentation needs, strengthening procedures, and helping leaders address operational concerns.
Work in tandem with resort leadership to continually review safety training materials and training documentation. Provide guidance and track safety records, including inspections, department safety meetings, job hazard analyses, corrective actions, and safety-related follow-up to support accountability and continuous improvement.
Review and give feedback on contracts, forms, waivers, communications, procedures, and operational language from a risk, insurance, documentation, compliance, and practical implementation perspective.
Track and retain contracts in an organized, easily identifiable manner. Sign or provide direction for signature to relevant parties on new or renewing contracts in compliance with internal procedures.
Assemble and provide guidance on risk assessments in collaboration with local leaders and teams by helping answer questions such as whether an activity is safe, what exposure exists, whether language is compliant or appropriate, what documentation is needed, and how an incident should be investigated.
Prepare reports, summaries, recommendations, and communications related to claims, safety trends, investigations, compliance, corrective actions, and risk mitigation for leadership and operational stakeholders.
Develop trusted partnerships with managers and leaders by providing practical guidance, responsive support, training, and recommendations that align with and strengthen safety objectives with operational needs.
Maintain a visible presence across resort operations, including field observations, department meetings and/or training, participating in operational activities, assisting in incidents and/or follow-up, and building an understanding of operational risks through all business operations.
Maintain working relationships with ski industry, safety, insurance, medical, regulatory, and risk management partners to stay informed of emerging trends, best practices, and operational needs.
Contribute to department initiatives and provide cross-functional support to HR and other departments as business needs arise, helping advance organizational priorities and operational success.
Work with high integrity in all duties, including management of confidential information.
Respond to incidents, emergencies, and escalated risk situations with professionalism and flexibility.