Risk & Payments Operations Specialist
About the role
We are looking for a Risk & Payments Operations Specialist to help us scale operations and grow our capital products. This role will be a critical operator of the company's product suite by providing a positive experience for the small businesses we support.
Responsibilities
- Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
- Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
- Conduct reviews to assess risk factors for high-priority merchants
- Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
- Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
- Review current processes and provide feedback on how to improve product operations and Parafin as a whole
- Work closely with our partners to identify areas of risk and investigate fraudulent behavior
- Use data-driven analysis to identify areas of optimization and growth
Requirements
We are seeking candidates with 3 - 5 years of work experience and 2 - 3 years of operational experience working in a fintech startup, bank, or payments company. Strong understanding of payments, excellent communication skills, strong quantitative / detail-oriented background, and thrive in an entrepreneurial environment are preferred.
Qualifications
- Experience with fraud/risk management
- Understanding of, or desire to learn, about a capital or lending product
- Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python
Skills
Strong understanding of payments, excellent communication skills, strong quantitative / detail-oriented background, and thrive in an entrepreneurial environment.
Benefits
Salary Range: $118k - $123k
Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program
Pay
$118k - $123k
Schedule
Not specified