Risk, Patient Safety & QI Coordinator – Organizational Performance – Full Time

About the role

At MCH, you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality care we provide to our community. We value your passion for patient care and teamwork. The Risk, Patient Safety & Quality Improvement Coordinator leads key initiatives that improve patient outcomes, enhance safety, reduce organizational risk, and support regulatory compliance. This influential role serves as a subject matter expert in patient safety, risk management, and medical staff quality, collaborating with physicians, clinical teams, and leadership to drive continuous improvement across the organization. This position offers a unique opportunity to make a meaningful impact on patients, caregivers, and the broader community by helping shape a culture of safety, accountability, and excellence.

Responsibilities

• Lead and maintain the organization's Risk Management Program, including annual planning and goal development.
• Manage event reporting processes, risk assessments, and risk mitigation initiatives across the organization.
• Collaborate with the professional liability carrier and legal counsel to manage claims and reduce organizational risk.
• Support patient grievance review processes to ensure concerns are addressed appropriately and in accordance with risk management best practices.
• Assist with organizational reporting related to patient safety, risk management, and quality outcomes.
• Lead and oversee the Patient Safety Program, including annual planning, evaluation, and goal setting.
• Facilitate patient safety initiatives that support a culture of safety, high reliability, and continuous improvement.
• Conduct root cause analyses, failure mode and effects analyses (FMEA), and investigations related to patient safety events.
• Coordinate patient safety reporting and ensure compliance with internal and external reporting requirements.
• Chair and support patient safety committees, action planning, and follow-up activities.
• Manage internal and external peer review activities for Medical Staff practitioners, including performance trending and improvement initiatives.
• Support Medical Staff Quality and Quality Committee activities, including meeting coordination, reporting, and documentation.
• Monitor and analyze quality metrics, practitioner performance data, and quality-of-care concerns.
• Partner with clinical and medical staff leaders to identify opportunities for improvement and enhance care quality outcomes.
• Support regulatory and accreditation requirements related to quality and medical staff performance.
• Analyze, track, and trend patient safety, risk management, and quality data to identify opportunities for improvement.
• Prepare reports and presentations for leadership, committees, and regulatory bodies.
• Utilize data to support performance improvement initiatives and organizational decision-making.
• Provide education and training related to patient safety, risk management, HIPAA, compliance, and quality improvement.
• Support ongoing regulatory readiness, accreditation activities, and organizational compliance efforts.
• Collaborate with interdisciplinary teams to advance organizational quality, safety, and performance goals.
• Perform other duties as assigned in support of the Organizational Performance Department and Medical Staff leadership.
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.

Qualifications

• Current NH RN License

Schedule

• This is a full time Monday-Friday role