Full Time Quality Safety Risk Coordinator

Position (Title)

Full Time Quality Safety Risk Coordinator

Department/SERVICE AREA

Administration – Risk Management

SITE

• Primarily at LaVerendrye General Hospital
• Travel to Rainycrest, Rainy River and Emo Health Centres as required

Reports To (Title)

Director, Risk Management

REQUIRED QUALIFICATIONS

• Registered Nurse with current Certificate of Competence from the College of Nurses of Ontario.
• Baccalaureate Degree in Nursing.
• Minimum of 3-5 years hands on clinical experience with ability to understand and navigate the patient care process.
• Patient Safety / Risk Certification preferred. Incumbent required to enroll within 6 months of hire.
• Demonstrated knowledge in the following areas: quality/process improvement, risk management, patient safety, just culture and project management preferred.
• Well developed critical thinking and decision-making skills carrying out activities in an ethical manner per RHC Ethical Framework.
• Strong interpersonal and communication skills; required to effectively communicate and collaborate with management, committees, unions, workers, and outside agencies.
• Recognized for ability to demonstrate extreme discretion and diplomacy when handling confidential matters and materials.
• Strong relationship building, facilitation, leadership and negotiation skills.
• Ability to review and analyze data and ability to generate metrics as well as written and verbal reports.
• Demonstrated self starter with the ability to work in a complex fast paced and variable work environment, requiring flexibility and potential extended and/or varied work hours.
• Exceptional organizational and time management skills with the proven ability to prioritize and manage competing demands and manage and accurately organize time sensitive documentation.
• High degree of knowledge of relevant legislation, regulations, and jurisprudence in information management, health and safety and employment, and long-term care, including, but not limited to the Excellent Care for All Act (ECFAA), Quality of Care Protection Act (QCIPA), Personal Health Information Protection Act (PHIPA), Occupational Health and Safety Act (OSHA), Ontario Human Rights Code, Health Care Consent Act, Workplace Safety Insurance Act (WSIA), and Accessibility for Ontarians with disabilities Act (AODA), and Fixing Long Term Care Act.
• Advance computer skills proficient using Microsoft Word, Excel, Power Point, Outlook and Presentation applications.
• Proficiency using risk management software, and human resources information systems an asset.
• Demonstrated satisfactory work performance and attendance history

BASIC RESPONSIBILITIES

The QSR Co-ordinator will assist in managing a comprehensive integrated risk management program through promoting a culture of safety throughout the organization (clinical and non-clinical). The QSR Co-ordinator independently supports the identification, assessment, mitigation, and monitoring of clinical, operational, financial, legal and reputational risks across the corporation. This will involve gathering and analyzing patient safety and risk data for patterns and trends in delivery of care and services, organizational day to day operations to identify gaps, risks, and areas for improvement. Working collaboratively with leadership, staff, legal counsel, and external partners the Co-ordinator contributes to organizational resilience, regulatory compliance and the delivery of safe, high quality patient care while upholding privacy and confidentiality obligations under applicable legislation.

SPECIFIC DUTIES

• Incident Reporting System:
• Aids in maintaining and monitoring the safety event reporting system on a daily basis.
• Reviews incoming safety reports for completion and accuracy and flags issues for follow-up with the most responsible person.
• Analyze patient safety data to identify trends and actionable items to advance a just culture.
• Aids in the preparation of reports in the form of tracking, trending, graphs or analyses regarding patient safety events.
• Reviews all incidents and complaints representing risk exposure to Riverside Health Care.
• Ensures timely reporting of required events to Health Canada in support of Vanessa’s Law.
• Quality, Safety and Risk Management:
• Aids with maintenance and updates to the risk register, risk scoring, monitoring tools and reports.
• Provides support on an organizational basis through consultation and education on risk reduction strategies.
• Collaborates with Professional Practice Specialist, Privacy Officer, Infection Control, Occupational Health & Safety, and other stakeholders to align risk practices.
• Utilizes several quality and risk tools, lean methodologies to ensure quality improvement and risk management best practices are being followed at all times.
• Supports interdisciplinary quality of care reviews and incident analysis.
• Aids in the timely investigation of select safety events through the implementation of cause analysis and use of other investigative tools.
• Aids in the coordination to support claims investigation, including record review, witness interviews, documentation, and preparation of factual summaries.
• Provides guidance and support to leaders and staff involved in claims regarding process expectations, documentation, and timelines.
• Maintains accurate records and recommendations and actions required because of an incident analysis.
• Establishes and maintains effective relationships with staff, managers, and physicians in order to influence and advance safety practices and behaviors.
• Attends working groups/committees throughout the organization to provide a safety and risk perspective.
• Maintains awareness of changes in relevant legislation and standards and accesses potential organizational impacts.
• Reviews coroner’s inquest reports with the appropriate areas of the organization to assess the applicability of the recommendations to Riverside Health Care.
• Serves as a resource to managers on effective corrective action design to minimize event recurrence.
• Other Position Related Duties as Assigned and/or Required.

CONDITIONS OF EMPLOYMENT

• Human Resource Policies
• Corporation Policies
• Department Policies
• Must provide satisfactory Vulnerable Sector Check
• Must maintain valid Class ‘G’ Driver’s License