Risk Operations Program Manager
About the role
As a Global Risk Operations Program Manager, you will be the strategic engine behind an organization managing over $100B in annual payments (inbound and outbound) and safeguarding over $10B in client and consumer assets. You won't just track projects; you will provide strategic oversight and drive critical initiatives across financial operations domains such as Collections, Billing, and Treasury Operations that directly protect WEX's bottom line and transform the customer experience. This is a high-visibility role where your ability to navigate a complex global financial ecosystem ensures operational integrity and fuels our next phase of growth.
Responsibilities
- Strategic Planning & Initiative Identification
- Pipeline Development: Partner with Risk Operations Leadership to identify and document critical initiatives required to deliver operational risk targets and achieve customer experience goals.
- LOB Alignment: Maintain a deep understanding of Global Risk Operations across Mobility, CPS/Travel, and Benefits LOBs to ensure initiatives align with unique regulatory, financial integrity, and operational needs.
- Program Execution & Project Leadership
- Capital & Tech Liaison: Serve as the primary Global Risk Operations oversight lead for Capital Funded Initiatives and Product/Technology roadmaps, ensuring operational requirements are prioritized and tracked across the enterprise.
- Cross-Functional Governance: Provide rigorous oversight of the project portfolio, acting as the bridge between technical teams and Risk Operations to ensure product releases align with the organization's capital funding objectives.
- Executive Visibility: Manage and report on a wide variety of projects with varying complexity, providing leadership with a high-level view of progress, roadblocks, and financial impacts to eliminate the need for leadership attendance at every project-level meeting.
- Risk Mitigation Oversight: Maintain constant visibility into issues and risks across the portfolio, driving teams toward closure and escalating only the most critical items to senior leadership for intervention.
- Stakeholder Management & Communication
- Facilitation: Conduct effective facilitation sessions with multiple stakeholders to move complex projects forward and reach consensus.
- Visual Artifacts: Translate complex workflows and technical specifications into visual artifacts using standard tools to ensure cross-functional understanding.
- Cross-Functional Partnership: Build strong relationships and facilitate alignment across senior management, sales, account management, legal, audit, and risk departments.
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.