Risk Insurance & Claims Manager

About the Role

The Risk Insurance & Claims Manager is responsible for protecting the firm’s balance sheet, reputation, and employee-owner interests through disciplined insurance program management, complex claims oversight, contractual risk review, and proactive loss prevention. This position partners closely with executive leadership, Legal, Finance, Operations, Sector leadership, Project Managers, brokers, carriers, third-party administrators, and outside counsel to ensure LJA maintains appropriate coverage, responds effectively to claims, and embeds risk-aware practices across a growing, multi-office engineering consultancy organization.

Responsibilities

• Insurance Program Leadership: Serve as the internal owner of LJA's enterprise insurance program, including professional liability, general liability, automobile, workers' compensation, property, cyber, umbrella and excess, management liability, environmental, crime, fiduciary, international, and project-specific insurance. Maintain accurate and complete records of policies, endorsements, limits, deductibles, premiums, renewals, and coverage requirements.
• Insurance Administration, Exposure Management & Contract Compliance: Maintain the accuracy and integrity of the firm's insurance program by managing policies, endorsements, certificates of insurance, coverage schedules, and exposure data. Partner with Accounting, Fleet, Information Technology, Facilities, Operations, and Legal to ensure insured values, payrolls, revenues, vehicles, equipment, drones, properties, and other covered assets remain current and accurately reported to insurers. Review insurance and risk-transfer requirements in contracts and advise Legal and business leaders regarding insurability, compliance, coverage gaps, and commercially reasonable alternatives.
• Claims Management & Recovery: Lead the identification, reporting, investigation, tracking, and resolution of insured and potentially insured claims, incidents, demands, lawsuits, and losses. Maintain a centralized claims-tracking system and coordinate with Legal, Human Resources, Safety, Operations, brokers, carriers, adjusters, third-party administrators, and outside counsel to develop claim strategy, maximize insurance recovery, and drive matters toward timely resolution.
• Insurance Renewal & Broker Management: Lead all phases of the insurance renewal process, including exposure collection, underwriting submissions, market strategy, coverage evaluation, and placement recommendations. Manage relationships with brokers, carriers, underwriters, claims professionals, and other service providers, ensuring accountability, transparency, responsiveness, and measurable value to the firm.
• Risk Strategy, Data Analytics & Business Growth: Analyze insurance, claims, and exposure data to identify trends, emerging risks, coverage gaps, and opportunities for operational improvement. Develop dashboards and reports for executive leadership and support acquisitions, new service lines, geographic expansion, international operations, captive participation, and other strategic initiatives.
• Training & Continuous Improvement: Provide practical guidance and training to executives, project managers, administrators, and operational teams regarding insurance requirements, claims reporting, contractual risk transfer, documentation, and risk management best practices. Continually improve internal processes, systems, controls, and capabilities to support LJA's evolving insurance and risk-management objectives.

Qualifications

• Bachelor’s degree in risk management, insurance, business, finance, accounting, engineering, construction management, or a related field, or an equivalent combination of relevant education and substantial commercial insurance experience.
• Professional insurance or risk designation such as CPCU, ARM, CRM, CIC, CRIS, RPLU, AIC, or an equivalent credential preferred.
• Active property and casualty insurance producer license preferred, or the ability and willingness to obtain appropriate licensing after employment if requested by LJA.
• Advanced degree or specialized education in risk management, insurance, finance, business, law, or a related discipline is beneficial but not required.

Required Skills

• Eight or more years of progressively responsible experience in corporate risk management, commercial insurance brokerage, large-account insurance servicing, carrier underwriting or claims, captive management, or in-house insurance management.
• Demonstrated experience managing a complex, multi-line commercial insurance program for a large or geographically dispersed organization.
• Experience with engineering, architecture, construction, infrastructure, professional services, transportation, or other project-based operations is strongly preferred.
• Hands-on experience coordinating insurance renewals, preparing underwriting submissions, maintaining exposure data, reviewing policies and endorsements, evaluating limits and retentions, and presenting insurance recommendations to organizational leadership.
• Strong understanding of claims-made coverage, deductibles, self-insured retentions, policy limits, exclusions, additional-insured status, primary and noncontributory coverage, waivers of subrogation, indemnification, contractual risk transfer, subrogation, and excess insurance structures.
• Ability to communicate complex insurance, claims, and risk issues clearly and practically to executives, attorneys, finance professionals, project managers, administrators, and technical personnel.
• Demonstrated initiative and ability to build systems, establish accountability, improve processes, and independently drive matters to completion.

Benefits

• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what matters most.
• Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Referral Bonuses: Know great talent? Get rewarded for helping us grow.
• Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
• Professional Development: Memberships to industry organizations to keep you connected and growing.
• Career Growth: Great internal mobility opportunities to advance your career.
• Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

At LJA, we’re 100% employee-owned. This drives results, rewards ambition, and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we’re building something big! We want you to be part of it. Your future grows here.