Risk & Compliance Inquiry Specialist

About the role

This role serves as the main point of contact for Risk inquiries and Compliance violations. These tasks include, but are not limited to, funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk review, as well as tier 1 Compliance violations that need remediation.

Responsibilities

• Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
• Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
• Mitigate financial loss during fraudulent events that compromise merchant accounts
• Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
• Aid in reconciliations after funding holds to provide clarity to our clients
• Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
• Educate our partners about the reasoning behind risk reviews and funding holds
• Advocate for our partners and represent their interests to third-party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
• Aid in large departmental projects that come through from our partnering processors

Requirements

• Proficient/excellent attention to detail
• Ability to maintain composure in high-pressure situations
• Tenacity to carry out situations to the end, especially if they require multiple levels of completion
• Dedication to educate during times of high tension
• Effective time management
• Refined sense of urgency when dealing with time-sensitive situations
• Understanding of the merchant processing industry
• Understanding of risk & compliance situations
• Proficiency in Excel workbooks

Qualifications

• Experience using Salesforce (Preferred not required)

Skills

• Excellent verbal and written communication

Benefits

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities

Pay

Varies with experience & industry knowledge, average starting at $50,000

Schedule

The hours of operation for this role will fall within 8:00 am – 6:00 pm EST. Conversation about shift timing will be discussed during onboarding.

This is a hybrid/in-person role with expectations of being in-office 3 days per week with no expectations of travel.