Risk and Operations Fraud Supervisor

Responsibilities

• Supervise fraud analysts.
• Prioritize daily/periodic review of systems and reports that monitor suspicious activity as needed.
• Coordinate and facilitate the workflow, assisting with daily work as necessary to ensure deadlines and service level agreements are met.
• Address escalated issues and resolve a wide variety of concerns and complaints from customers, business partners, regulatory and consumer protection agencies.
• Conduct analysis and research of account activity to assess levels of risk and detect fraudulent activity and other criminal violations.
• Utilize bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach.
• Aid in the validation testing for various departmental risk processes and technological upgrades.
• Use independent judgement to provide guidance to Fraud Analysts and business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
• Conduct unconfirmed and confirmed analysis of accounts, transactions, and/or relationships while maintaining strict confidentiality of case details.
• Support business partners with fraud, legal, and/or risk related scenarios.
• Facilitate training and participate in projects.
• Perform other duties as assigned.

Qualifications

• Associate’s degree or three years of banking, retail fraud detection, or investigative experience is preferred.
• Minimum of two years of supervisory or management experience in fraud, risk, or financial investigations.
• Must demonstrate proficiency with the following skills: demonstrated aptitude and desire to coach, manage, and lead others; strong decision-making skills; strong written and verbal communications; ability to work effectively with internal and external customers; proficiency in managing multiple projects and tasks; ability to work with cross-functional teams; highly self-motivated; ability to excel in a fast-paced work environment; identify inaccuracies, inefficiencies, or deviations and work with the Risk & Operations management team to remediate; flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department.
• Applicants must have legal authorization to work in the United States.