Risk Analyst Specialist - Risk Intelligence

About the role

Join our dynamic team at Global Payments where you can contribute to innovative solutions in the financial services industry. We are seeking a skilled professional who can enhance our customer service and support operations.

Responsibilities

• Handle customer inquiries and issues through various channels including phone, email, and live chat.
• Resolve customer complaints and provide effective solutions to improve customer satisfaction.
• Process transactions and ensure accuracy in all financial transactions.
• Collaborate with cross-functional teams to develop and implement new processes and technologies.
• Train and mentor new team members to ensure consistent high-quality service delivery.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• At least 2 years of relevant experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with CRM systems is a plus.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite.

Skills

• Customer service skills.
• Problem-solving abilities.
• Technical proficiency with CRM systems.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on products and services.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours.