Risk Specialist

Operations

This role sits at the intersection of risk operations, fraud analysis, customer support, operational problem-solving, and systems thinking. You will:

• Investigate payments-related risk events, fraud indicators, chargebacks, and operational anomalies
• Maintain a watchful eye on customer accounts, payment behaviors, and transactional patterns
• Help clients understand and navigate payments-related operational challenges
• Work cross-functionally with Operations, Engineering, Customer Success, and Leadership to resolve issues
• Identify trends, root causes, and opportunities to improve risk controls and operational workflows
• Assist with account reviews, escalations, and client communications related to risk events
• Improve internal documentation, workflows, tooling, and operational processes
• Help build scalable operational playbooks as the company grows
• Use data, judgment, and systems thinking to make thoughtful risk-related decisions

Responsibilities

You’ll work directly with clients, internal operations teams, and leadership to help identify, investigate, and reduce payments-related risk across the pmtbox platform. Expect to:

• Investigate payments-related risk events, fraud indicators, chargebacks, and operational anomalies
• Monitor customer accounts, payment behaviors, and transactional patterns
• Help clients understand and navigate payments-related operational challenges
• Work cross-functionally with Operations, Engineering, Customer Success, and Leadership to resolve issues
• Identify trends, root causes, and opportunities to improve risk controls and operational workflows
• Assist with account reviews, escalations, and client communications related to risk events
• Improve internal documentation, workflows, tooling, and operational processes
• Help build scalable operational playbooks as the company grows
• Use data, judgment, and systems thinking to make thoughtful risk-related decisions

Requirements

There are no specific requirements listed for this role.

Qualifications

• 3-7+ years of experience in risk operations, fraud operations, payments, trust & safety, financial operations, customer operations, compliance operations, or a related role
• Experience working in fintech, SaaS, ecommerce, banking, payments, or operational environments
• Comfortable analyzing data, patterns, workflows, and operational problems
• Confident in communicating with both technical and non-technical stakeholders
• Ability to stay organized while managing multiple priorities and investigations simultaneously
• Natural curiosity, detail orientation, and solutions focus
• Sound judgment when situations are messy or ambiguous

Skills

• Experience with payments, chargebacks, fraud prevention, card processing, ecommerce operations, or operational risk management is highly helpful but not required

Benefits

There are no specific benefits listed for this role.

Pay

The pay range for this role is not specified.

Schedule

The schedule for this role is not specified.