Ripple Glass Programs Manager

Key Responsibilities

• Recruit, onboard, and retain high-quality bin host locations for drop-off sites
• Maintain a strong pipeline of prospective partners and expansion opportunities
• Evaluate site performance and recommend improvements to optimize network coverage
• Identify and execute strategies to increase participation and material recovery across residential and commercial channels
• Identify, pursue, and secure new commercial customers (e.g., bars, restaurants, multi-family communities)
• Develop proposals, negotiate agreements, and onboarding of new accounts, including coordinating bin delivery and setup
• Manage and grow existing commercial accounts, providing ongoing support and maintaining strong relationships
• Maintain accurate customer records and support CRM/account management processes
• Oversee the service and performance of all active drop-off and commercial collection locations
• Coordinate and dispatch collection for roll-off containers across the metro area
• Monitor fill levels, contamination, and site conditions to ensure efficient operations
• Support the fulfillment and distribution of residential/home collection bins
• Build and maintain relationships with host partners, commercial customers, municipalities, and community organizations
• Serve as a primary point of contact for program stakeholders and public inquiries
• Represent Ripple Glass at events, meetings, and industry forums
• Plan and execute outreach campaigns and education initiatives for both residents and businesses
• Develop and support targeted marketing efforts to drive commercial participation, including case studies, newsletters, and promotional materials
• Capture and share content (photos, program highlights) to support brand presence and engagement
• Promote best practices to reduce contamination and improve participation
• Track and analyze program data, including volumes, participation, and site performance across both drop-off and commercial programs
• Produce reports, program updates, and insights for internal and external stakeholders
• Conduct site and bin audits to monitor material quality and inform training or operational improvements
• Document processes, customer information, and program learnings to support continuous improvement
• Collaborate with leadership to set goals and measure program success
• Auxiliary with special projects and strategic initiatives

Qualifications

• 3–6 years of experience in program management, operations, account management, business development, or similar roles with external stakeholder interaction
• Demonstrated ability to manage projects while building and maintaining customer or partner relationships
• Strong organizational and problem-solving skills with the ability to balance day-to-day operations and growth initiatives
• Excellent communication skills, including public-facing and relationship management experience
• Proficiency in Microsoft Office Suite; experience with CRM or data tracking tools preferred
• Occasional travel, night and weekend work required