Rigline Team Lead – Remote Operations Support

About the role

The Team Lead oversees the Rigline 24/7 remote operations support team, ensuring efficient shift operations, addressing challenges, and facilitating seamless shift handovers.

Responsibilities

• Coordinate and supervise technician activities during shifts to ensure efficient and excellent customer service.
• Minimize downtime and provide proactive support.
• Enhance safety culture within the team.
• Act as the primary point of contact for issues or challenges.
• Handle Major Events and ensure smooth shift handovers.
• Monitor emails and case queues during shifts.
• Perform quality assessments of technicians and provide feedback/coaching.
• Ensure the team meets defined Key Performance Indicators (KPIs), service level agreements, and closes cases timely.

Requirements

• 14 days on/14 days off rotational schedule.
• 4+ years of equivalent work experience.
• Preferred experience in the drilling industry and knowledge of drilling operations and equipment.

Qualifications

• A customer-first mindset, making decisions in the best interest of both the customer and the company.
• Ability to adapt to changing environments and handle high-pressure situations with composure.
• Strong analytical and decision-making skills to address challenges swiftly and effectively.
• Excellent verbal and written communication skills.
• Skilled in coaching, mentoring, and driving team performance.

Skills

• Effective communication and collaboration skills.
• Problem-solving and decision-making abilities.
• Customer service orientation.

Benefits

• Rotational 14 days on/14 days off schedule.

Pay

• Competitive compensation package.

Schedule

• Rotational 14 days on/14 days off schedule.