Rides Tram/Train Driver (Seasonal)

Seasonal, non-exempt position reporting to the Rides Manager. Hours are flexible and may include weekdays, holidays, weekends, and evenings to align with Zoo operating hours and events. Schedule is up to 40 hours per week for a duration of up to 6 months.

About the role

The Tram/Train Driver is responsible for safely operating the tram and train, transporting passengers along a set route, stopping at designated stations to pick up and drop off passengers, and ensuring passenger safety through operation and announcements. This role demands a high level of technical expertise, attention to detail, excellent problem-solving skills, and strong communication skills.

Responsibilities

• Operate tram and train according to safety protocols.
• Conduct pre-opening and closing tasks such as safety walks and inspections.
• Monitor and inspect tram and train for safety.
• Administer consistent admission policies and ride safety standards.
• Communicate ride safety instructions clearly and consistently.
• Load and unload passengers in a safe and timely manner.
• Maintain order and provide clear direction during emergency situations.
• Provide customer service to guests, including answering questions and providing assistance.
• Enforce all safety regulations and stay current with safety rules and procedures.
• Maintain cleanliness and organization of the work area.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience.
• General knowledge of safety procedures.
• 21 years or older.
• Clear background check.
• Clear drug screening.
• Valid driver’s license.
• Clear MVR screening.
• Proof of current automobile insurance.

Preferred Qualifications

• Prior experience in a similar role.

Skills

• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn and adapt in a team-oriented environment.
• Safety knowledge.
• Attention to detail.
• Stress management and composure.
• Flexibility and teamwork orientation.
• Problem-solving.

Work Environment

While performing the duties of this job, the employee primarily works outdoors on Zoo grounds. The work environment is fast-paced and may involve exposure to warmer or colder temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to drive, sit, and/or stand for long periods of time.
• Constantly required to use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
• Occasionally required to climb, balance, stoop, kneel, crouch, crawl, and walk.
• Must occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not exhaustive. Additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Benefits

The Memphis Zoo offers a comprehensive benefits and employee perks package. Details are available on the Memphis Zoo Careers page.