Rheumatology Clinical Manager/PA or NP

Responsibilities

• Work closely with the VP, Customer Success (CS) to develop and grow the Rheumatology Clinical Team
• Manage clinical team members
• Manage day-to-day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the VP of Customer Success to manage the technology discussions and end customer experience with PPS Analytics Tools
• Work with the technical teams, set priorities for technical solutions, new features, build, etc.
• Manage the details and overall workflow for the clinical team to onboard new practices
• Work with the Provider Solutions Team to complete practices Assessment Call and give guidance and direction to clinical team owning account
• Manage the training and oversight of all new Clinical Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per Rheumatology disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
• Follow all Specialty Networks requirements of the clinical team, management, and HR Handbook rules
• Absorb and assist VP of Customer Success with team member reviews, goal setting, etc.

Requirements

• Graduate from an ARC-PA accredited physician assistant program or successful completion of an acceptable Nurse Practitioner education program
• At least 5 years’ experience working in a Rheumatology Office Practice
• At least 2 years’ experience in a supervisory or management role in a Rheumatology Office Practice
• Knowledge of medical terminology highly desired
• Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.

Skills

• Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
• Good understanding of how technology algorithms affect key data points in disease states
• Strong interpersonal, communication and presentation skills
• Remains calm under pressure and resolves problems effectively and efficiently
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
• Ability to lead teams and drive initiatives to timely and successful completion
• Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
• Ability to navigate and thrive in a fast-paced and dynamic environment
• Possesses strong business acumen
• Able to locate and analyze information and make sound recommendations
• Able to maintain strict patient, physician, staff and corporate confidentiality
• Able to demonstrate professionalism, compassion, and caring at all times when dealing with others
• Able to establish and maintain effective working relationships with patients, employees and the public
• Able to exercise self-initiative, plan, prioritize and complete delegated tasks
• Able to apply good judgement in solving everyday problems with calmness and diplomacy

Physical Requirements

• Work is performed in a fast-paced, high volume, office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time