RFP Governance Manager
About the role
The RFP Governance Manager plays a critical leadership role in overseeing the operational administration and data management of proposal operations. This role partners closely with the RFP Director to define and execute strategy for data management and reporting, while ensuring strong governance across RFP tools, content, and processes.
Responsibilities
- Serve as Super User and administrator for the RFP automation platform (Responsive), driving adoption and best practice usage
- Lead and manage Database Specialist, RFP Administration, and Metrics Reporting resources, ensuring alignment to team priorities
- Establish and execute data governance strategy in partnership with the RFP Director, including oversight of reporting frameworks and KPIs
- Collaborate with SMEs and Consultant Relations to define and maintain a cadence for content updates and reviews to ensure data accuracy
- Drive adoption of automated content review workflows to support proactive and timely content maintenance
- Conduct content audits to assess health, usability, and effectiveness of the content library, including identifying duplicate or stale content
- Create and deliver training on RFP tools, processes, and proposal best practice standards
- Establish and maintain comprehensive documentation of RFP processes and operational procedures
- Partner with Retirement leadership to define KPIs and oversee reporting execution
- Coordinate cross-functional initiatives with Legal, Compliance, Marketing, Technology, and other stakeholders
- Serve as an escalation point for complex RFP issues, providing guidance and resolution
- Support business development by collaborating with sales, product, and client service teams on strategic opportunities
- Champion innovation by evaluating and recommending new tools, technologies, and methodologies
- Ensure strong data security and confidentiality practices across all proposal and client information
- Oversee administration of the Voya Fleet Management program in accordance with defined standards
- Mentor and develop team members through coaching and feedback
Requirements
- Bachelor’s degree or equivalent experience
- Strong research, decision-making, and organizational skills
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Self-starter with the ability to prioritize and manage multiple workloads independently
- Proficiency in Microsoft Office 365 (advanced user capabilities)
Preferred Knowledge & Experience
- 7+ years of RFP or sales proposal experience
- Leadership or people management experience
- Understanding of the retirement industry and Voya products and services
- Experience with proposal automation tools, particularly Responsive
- Advanced formatting, editing, and proofreading expertise
Qualifications
- Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
- Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
- Partnering effectively to drive our culture and execute on our common goals
- Appreciation and understanding of the financial services industry in order to make sound business decisions
- Openness to new ways of thinking and acquiring new skills to retain a competitive advantage
Skills
- Customer Focused
- Critical Thinking
- Team Mentality
- Business Acumen
- Learning Agility
Benefits
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
Pay
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Schedule
Not specified
Application Instructions
Not specified
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Misuse of Voya's name in fraud schemes
Not specified