RFID and Service Now Support Lead

About the role

PingWind is seeking a RFID and Service Now Support Lead in support of the USPTO. The RFID and Service Now Support Lead's responsibilities focus on special projects assigned to the Inventory Support Team as well as normal Asset Management process review and task completion.

Responsibilities

• Monitor status of all USPTO fixed RFID readers and lead RFID maintenance
• Troubleshoot down readers and repair or replace readers as needed
• Provide ServiceNow support and expertise in hardware asset management
• Create and distribute weekly schedule for telework and on campus assignments of IST field technicians
• Create and distribute monthly assignments for campus wide RFID scanning
• Process all RFID files and send to Asset Management database, ServiceNow SPM, for updates to Verified or Not Verified status of USPTO Assets
• Monitor and assign tickets assigned to Inventory Support team in ServiceNow SPM
• Perform monthly RFID scanning
• Update of user locations both for USPTO campus and Home Use locations, updates asset location as needed
• Train technicians from other contracts on USPTO Mobile scanning procedures
• Receive new assets in Asset Management Database (ServiceNow SPM)

Requirements

• Possess at least 5 years of related experience
• Possess prior experience with RFID hardware maintenance
• Possess prior experience with ServiceNow Hardware Asset Management
• Possess the ability to obtain and maintain a Public Trust clearance
• Possess experience with the following software: Microsoft Office Suite applications, specifically Excel, Word, Access, Outlook, Microsoft Power Platform, PowerPoint, and Project

Preferred Qualifications

• Possess a ServiceNow Hardware Asset Management (HAM) certification

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

Benefits

• Eleven Federal Holidays
• Paid Time Off accrued each pay period
• Parental Leave
• Three medical plan choices with generous employer contribution
• Dental and Vision Insurance
• Company paid Short-Term and Long-Term Disability
• Company paid Life and AD&D Insurance
• 401k with competitive matching and vesting schedule
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Medical, Dependent Care and Commuter Flexible Spending Accounts
• Employee Assistance Program
• Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
• 529 College Savings Plan
• Legal Insurance
• Pet Insurance

Pay

The salary range for this job is $61k-$85K. The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.