IT Support Lead

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Lead based in the United States. This role offers the opportunity to lead day-to-day IT support, identity and access management, and endpoint operations for a growing distributed team. You will serve as the primary technical escalation point while establishing scalable, secure, and audit-ready IT processes. The position combines hands-on technical support with ownership of onboarding, offboarding, device management, and access controls. You will work closely with leadership and security stakeholders to strengthen IT operations in a compliance-driven environment. Success requires strong independence, sound security judgment, excellent communication, and the ability to solve ambiguous problems proactively. This is an impactful role for an IT professional who enjoys building structure while remaining deeply involved in day-to-day technical operations.

Responsibilities

• Serve as the primary point of contact and escalation lead for Tier 1–3 technical support requests, resolving issues across hardware, operating systems, applications, connectivity, email, printing, and user access.