Rewards Specialist (Benefits)

About the role

As a Rewards Specialist, you will play a key role in delivering a consistent and high-quality employee experience by providing Tier II support across benefits programs in the U.S. and Canada. You will work within the People Solutions function, collaborating closely with Rewards, People Advisors, vendors, and cross-functional stakeholders to administer, maintain, and continuously improve benefits processes.

This role offers the opportunity to contribute to global initiatives, enhance regional benefits delivery, and support compliance and governance across multiple programs.

Key Responsibilities

• Provide Tier II support by resolving complex benefits-related queries and escalations in a timely manner
• Administer and maintain employee benefits programs across the U.S. and Canada, including health, dental, life, disability, pension, and savings plans
• Ensure compliance with federal, state, and provincial regulations governing benefits programs
• Partner with People Advisors and Rewards teams to support benefits delivery and related compensation activities
• Manage vendor relationships, including performance tracking, invoicing, and SLA adherence
• Identify process gaps and contribute to continuous improvement of benefits administration and knowledge management
• Support implementation of global initiatives such as WorkFlex, wellness programs, and employee assistance programs

Who we are looking for

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply. 3+ years of experience in Rewards, Benefits, or Total Rewards environments
Hands-on experience administering benefits programs across the U.S. and Canada
Strong understanding of benefits compliance and applicable regulatory frameworks
Bachelor’s degree in Human Resources, Business Administration, or a related field
Experience working with HRIS platforms such as Workday, ADP, or Paycom
Ability to manage multiple stakeholders and collaborate across HR and business functions
Strong analytical, problem-solving, and communication skills; Spanish language skills are a plus

What We Offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment.

Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Exposure to regional and global benefits programs, contributing to cross-border HR initiatives
• Opportunities to participate in ongoing People Solutions projects and global program rollouts
• Structured learning and development within a globally recognized HR organization
• Comprehensive benefits package including health insurance, PTO, and retirement plans

Job Type

Full-time

Location

Charlotte, NC (Onsite – 5 days per week)

Travel Expectations

Occasional travel as needed by the business

Salary

$65,000 – $85,000*

The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits

Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) match.