RevOps Analyst, GTM Systems

The Role

Fidelity Private Shares is growing and seeks a dedicated RevOps Analyst, GTM Systems. The team supports the startup community through a robust equity management platform. This role focuses on supporting the growth and expansion of the business that serves private companies and startups.

Responsibilities

• Drive system improvements, streamline and automate processes
• Ensure technology solutions align with business objectives, best-in-class design, and Fidelity requirements
• Collaborate across marketing, sales, and customer support to design, implement, and test innovative technology solutions within HubSpot
• Partner with leadership to identify operation gaps, remove friction, enhance processes
• Help develop and lead the AI strategy for go-to-market tools and processes
• Create and maintain documentation for applications and processes
• Aid in training and enabling new users to grow the technical capabilities across the team
• Manage end user accounts, permissions, and access
• Work with procurement on renewals, new tools, and adding seats
• Build and maintain dashboards to provide actionable insights across go-to-market
• Perform incident management (troubleshooting) and develop response procedures
• Extract, manipulate, import/update large and complex data sets

Requirements

• 1-3 years of experience in RevOps, Sales Ops, or system administrator roles
• Experience using HubSpot
• Familiarity with go-to-market tools like ZoomInfo, Sales Navigator, and Gong
• Experience with enabling AI tools
• Technical aptitude in maintaining and building out go-to-market tools end-to-end
• Experience configuring and integrating systems
• A self-starter with prior experience in a high-growth SaaS start-up scaling operations
• Excellent written and verbal communication skills
• Problem-solving abilities with a passion for improving efficiency
• Experience in Python or SQL, though not required

Expertise and Skills

• Expert level knowledge of the systems in the tech stack
• Keeps up to date with software releases
• Creates and maintains documentation for applications and processes
• Aids in training and enabling new users
• Manages end user accounts, permissions, and access
• Works with procurement on renewals, new tools, and adding seats
• Builds and maintains dashboards for actionable insights
• Performs incident management and develops response procedures
• Extraction, manipulation, import/update large and complex data sets

Team

At Fidelity Private Shares, we empower business innovators by simplifying the complex logistics of running a startup. We provide the tools that help founders easily raise funds from investors and reward employees with equity ownership, handling the heavy lifting of compliance and paperwork so they can focus on innovation.

About Fidelity Private Shares

We are located in Fidelity Labs, blending the fast-paced, innovative culture of a tech startup with the rock-solid foundation of a Fortune 500 company. We tackle ambitious challenges, like democratizing private markets, with the creative freedom to fail fast and iterate, all while leveraging Fidelity’s vast network, data, and financial strength.

Benefits

• Comprehensive health care coverage and emotional well-being support
• Market-leading retirement
• Moderate paid time off and parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Pay

The base salary range for this position is $55,000-$127,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

Schedule

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.