Reverse Supply Chain Planning Manager, Amazon Devices Reverse Supply Chain

About the role

The Reverse Logistics Planning team in Amazon Devices delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability, and maximum asset recovery for Amazon Devices. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic decision making, and our financial plans.

Responsibilities

• Generate Amazon Devices returns and warranty replacement forecasts and communicate to internal and external partners
• Run sales and operations planning process for assigned products to fulfill warranty requirements
• Maintain refurbished inventory health to ensure efficient inventory globally
• Develop and present supply and inventory strategies to execute new product launches
• Assist with new product forecast strategy with the NPI team to successfully launch new programs in all regions
• Manage product lifecycle analysis and forecasting from NPI launch, Sustaining to EOL stages and gain buy-in from stakeholders
• Be the single point of contact for sales partners in supply planning, forecasting, performance tracking and reporting
• Partner with finance on annual operational planning, supply planning and forecasting processes
• Own and drive forecasting and planning metrics including forecast accuracy, planning accuracy, sales attainment, and return rates
• Identify improvement opportunities in planning and forecasting processes and lead cross-functional improvement efforts
• Develop, own and monitor planning accuracy and efficiency metrics

Requirements

• Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field
• 4+ years of procurement, supply chain, inventory management, contract management, lease administration or operations experience
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Experience in creating process improvements with automation and analysis, or experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
• 3+ years of relevant experience in positions that require actual vs. demand analysis including ability to manage large volume of data and aggregating supply/demand to support other functions that plan sourcing, production, and delivery requirements

Qualifications

• Strong understanding of PLM systems, Bill-of-Materials, and Supply planning solution experience
• Demonstrated flexibility to adapt quickly to changing business conditions and ambiguous problem statements
• Experience building and using analytics reports to run business processes, including building new database tables for novel business process improvements
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage